Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Education Certifications
Timeline
88
PHANEENDRA INDUKURI

PHANEENDRA INDUKURI

Dallas,USA

Summary

With 18+ years of experience in the IT industry, including 11+ years as a Certified Scrum Master, successfully managed all stages of the SDLC to consistently deliver projects exceeding expectations in timeliness and budget. Track record includes effectively overseeing multiple large-scale, complex projects and programs simultaneously, adhering to the highest project management standards. Proven leader prioritizing transparency in program and portfolio management, actively engaging with IT and Business Leadership to align every project with the organization's vision and goals.

Overview

18
18
years of professional experience

Work History

Senior Scrum Master

Toyota
04.2024 - Current
  • Company Overview: Technical Information System is leveraged by Dealer Technicians to help service the Toyota and Lexus customers
  • Service Information provides the required service documents
  • Pega Case Management is leveraged to manage the Cases logged by the Dealer Technicians
  • Lead 2 Scrum Teams in parallel
  • Facilitated all scrum ceremonies and identified and assisted with removing impediments
  • Escalated impediments through Scrum of Scrum board
  • Worked closely with Dependent Teams to move things faster and track dependencies to closer
  • Provided continuous coaching to Product Owner and Dev Team
  • Managed the Resource Planning (Holidays, Vacation, etc.)
  • Documentation of Retro Feedback
  • Prepared Bi-weekly Wall Chart Report on Scrum Team performance
  • Effectively communicated to all relevant internal and external stakeholders
  • Helped in Scrum Board creation and management, Backlog Health & Refinement, Dashboards and Business Intelligence Reporting using Jira
  • Understood the state of each member and the state of the Team
  • Provided transparency to Program Lead about the state of the Scrum Team
  • Technical Information System is leveraged by Dealer Technicians to help service the Toyota and Lexus customers
  • Service Information provides the required service documents
  • Pega Case Management is leveraged to manage the Cases logged by the Dealer Technicians
  • Technology & Tools: Java Angular, AWS, API, XML, SQL, Jira, Confluence, Lucid, Virbeya, MS Teams

Senior Scrum Master

Wells Fargo
10.2023 - 03.2024
  • Company Overview: Robotic Process Automation (RPA) and Email Automation is leveraged to automate the launch of all the enterprise business applications using both attended and unattended automation triggered by the help of bots
  • Leveraged Agile Methodology and led 3 Scrum Teams working using LeSS Scaled Agile Framework
  • Organized and facilitated Agile ceremonies like Sprint/Iteration/Release and Big Room Program Increment PI planning, Daily scrum, ART Sync, Sprint reviews, Sprint retrospectives and Backlog refinement
  • As a Product Owner delegate helped articulate feature scope (Epics/Features/User Stories), Acceptance Criteria and Definition Of Done
  • Managed the Projects and Programs leveraging Project management methodologies to deliver on time with Quality and within the stipulated budget
  • Led and met Project Goals, allocated budget and worked across software, marketing and executive Teams to ensure Teams were properly resourced
  • Identified resource needs and assigned individual responsibilities
  • Managed upstream and downstream dependencies, Interoperability, connectivity, and compatibility
  • Leveraged Micro Services and Swagger for APIs
  • Leveraged Jira Align to manage Portfolio, Themes and Epic management along with Reports
  • Owned end-to-end delivery of Database Migration and Integration efforts for all the cross-functional Teams
  • Robotic Process Automation (RPA) and Email Automation is leveraged to automate the launch of all the enterprise business applications using both attended and unattended automation triggered by the help of bots
  • Technology & Tools: Java microservices, Power BI, CICD, API, XML, SQL, Jira, Jira Align, Confluence, MS Teams

Senior Scrum Master

Wells Fargo
08.2022 - 09.2023
  • Company Overview: Clarity is a Project/Program Management product used by Project Managers, Program Managers for the Change Management Process across the enterprise
  • Led 2 Scrum Teams using Scrum Framework and Kanban
  • Organized and facilitated Agile ceremonies like Daily scrum, Team Sync, Sprint Planning, Sprint Reviews, Sprint Retrospectives and Backlog Refinement
  • Initiated and led multiple projects in parallel serving the PMO office
  • Supported both the Business and Project Management staff
  • Defined the Project Scope, timelines and revised Plans accordingly to support the Business needs
  • As a Product Owner delegate helped articulate feature scope (Epics/User Stories), Acceptance Criteria and Definition Of Done
  • Facilitated Story Point estimation, Problem Solving, Quality Assurance, Devops, Client Engagement and planned the MVP for release
  • Created and led the Agile University program and trained 29 Team members on Agile Methodology, Scrum, Kanban, SAFe, LeSS with more emphasis on experiential and behavioral coaching
  • Leveraged Jira Align to manage Portfolio, Themes and Epic management along with Reports
  • Clarity is a Project/Program Management product used by Project Managers, Program Managers for the Change Management Process across the enterprise
  • Technology & Tools: Java microservices, Data Analytics, CICD, API, XML, SQL, Jira, Jira Align, Confluence, MS Teams

Senior Scrum Master

DBS Bank
01.2020 - 08.2022
  • Company Overview: PayLah! Wallet payment transactions are migrated from legacy mainframe to AWS Cloud
  • B2B and B2C Payment transactions and customer details from CIS to Cloud along with the WB Reports
  • Successfully led one of the largest Mainframe to AWS Cloud Migration using Agile Methodology, B2B and B2C information systems integration, Client engagement and Quality Assurance efforts for the Bank
  • Managed 5 Software Development Teams using SAFe 5 Scaled Agile Framework
  • Coached Product Owners in creation and maintenance of the product backlog (Epics / Features / User Stories), including empirical Big Room PI planning, design/architecture review, Definition Of Done, and removing impediments and coordinating the upstream and downstream dependencies and external vendors in Capital Markets, SDLC, Data Analytics, Devops, SRE and Product Lifecycle Management (PLM)
  • Developed a comprehensive project plan, outlining task timelines and resource allocations
  • Developed and maintained project timelines, budgets, resulting in average product cost savings of 20%
  • Maintained roadmaps, milestones, risks, dependencies and deadlines for deliverables and proactively communicates progress to leadership
  • Planned and led the ART PI Planning, Inspect, Adapt and test regularly leveraging Scrum of Scrums, ART Sync, Sprint Demos, CICD and Devops to ensure seamless project delivery of cross-functional Teams
  • Created an environment of collaboration and Communication in teams that allowed an open dialogue and productive Problem Solving and Conflict Management
  • Conducted Quarterly Agile Maturity assessment and published Reports it in Digital4Agile tool
  • PayLah! Wallet payment transactions are migrated from legacy mainframe to AWS Cloud
  • B2B and B2C Payment transactions and customer details from CIS to Cloud along with the WB Reports
  • Technology & Tools: Java Microservices, Angular, Data Engineering, Rally, CICD, LLM, IOS, Android, XML, Cloud Migration, Jira

Senior Scrum Master

DBS Bank
01.2019 - 12.2019
  • Company Overview: The HDB Fire Insurance helps relieve flat owners of the financial burden of repair work in the unfortunate event of a fire
  • Successfully led 3 Scrum based Software Development Teams using the SAFe 5 Scaled Agile Framework
  • Facilitated the Agile ceremonies like Daily Scrum, Replenishment Meeting, Definition of Ready, Definition Of Done, Backlog Refinement, Sprint Review, Sprint Retrospective, CICD, Devops / SRE sync and Agile Maturity Assessments
  • Created Themes, Epics, Features, User Stories, Spikes and Tech Tasks by analyzing Business Requirements
  • Managed through all stages of the Project life cycle
  • Expert in Problem Solving, Conflict Management, Decision Making and Leadership
  • Acted as a bridge between the Developers and Business Teams to facilitate a clear and effective communication
  • Maintained RAID log and led the discussion in Scrum of Scrums with various stakeholders to ensure timely closure
  • Trained multiple Teams within and outside the Platform on Agile Methodology
  • Published Sprint Reports like Velocity, Cycle Time, Burndown Charts, Throughput etc using Azure ADO on a Bi-Weekly basis
  • The HDB Fire Insurance helps relieve flat owners of the financial burden of repair work in the unfortunate event of a fire
  • Technology & Tools: API, XML, Guidewire, SQL, Jira, Confluence, Digital4Agile, MS Teams

Senior Scrum Master

DBS Bank
07.2018 - 12.2018
  • Company Overview: Google Pay Integration with DBS PayLah! Wallet Application to enable seamless system integration and easy payment for the B2B and B2C customers across multiple partners using varied channels
  • Successfully led 3 cross-functional SAFe 5 Scaled Agile Software Development Teams in parallel working on Gpay Product integration with PayLah! Digital Application (2 Scrum and 1 Kanban) using GCP Cloud
  • Facilitated the Agile ceremonies like Daily Scrum/ ART Sync, Replenishment Meeting, Definition Of Done, Backlog Refinement (Epics, Features, User Stories), Sprint / Big Room PI Planning, Sprint Review, Sprint Retrospective, CICD, Devops / SRE sync and Agile Maturity Assessments
  • Created Epics, Features, Process Flows and User Stories by analyzing Business Requirements
  • Reported Sprint status to Leadership leveraging Burndown charts, Backlog Health, Velocity, Cycle Time etc
  • Maintained roadmaps, milestones, risks, dependencies and deadlines for deliverables and proactively communicates progress to leadership
  • Trained multiple Teams in the organization on Agile Methodology – Scrum/Kanban/SAFe
  • Created customized Jira Dashboards and Reports using Business intelligence tool EazyBI
  • Google Pay Integration with DBS PayLah! Wallet Application to enable seamless system integration and easy payment for the B2B and B2C customers across multiple partners using varied channels
  • Technology & Tools: Java Microservices, Data Analytics, IOS, Android, CICD, Rally, API, XML, SQL, Jira, Confluence, MS Teams

Senior Scrum Master

DBS Bank
08.2016 - 06.2018
  • Company Overview: Your Financial Planner is an Apple Ipad application built for DBS Bank Relationship Managers (RMs) to enable faster and seamless purchase of diversified financial products by the customers
  • Organized and facilitated all the SAFe 5 Scaled Agile ceremonies like Program Increment PI Planning, ART Scrum of Scrums etc
  • Within the timebox in a positive and productive way leading 3 cross-functional Software Development Teams in parallel using GCP Cloud
  • Guided the team in prioritizing work based upon requirements (Features, Epics, User Stories), schedule, definition of done, risks, dependencies, and system integrations in Capital Markets, SDLC, Data Analytics, Devops, SRE and Product Lifecycle Management (PLM)
  • Effective facilitation, Conflict Management and Problem Solving by brainstorming with the team to generate solutions that address challenges and roadblocks to deliver value to LOB clients
  • Effective and frequent interaction with internal and external vendors, project sponsors, stakeholders, client and project teams, peers to enable smooth project delivery
  • Sent out timely reports to all stakeholders
  • Coached and mentored Teams and Individuals in adopting the Agile Methodology
  • Improved the Agile Maturity of the Team from Level 1 to Level 3 over a period of 6 months
  • Your Financial Planner is an Apple Ipad application built for DBS Bank Relationship Managers (RMs) to enable faster and seamless purchase of diversified financial products by the customers
  • Technology & Tools: Java Microservices, Data Analytics, CICD, API, XML, SQL, Rally, Cloud, Jira, Confluence, MS Teams

Scrum Master

OPENTEXT
05.2014 - 08.2016
  • Company Overview: Cordys is a Business Process Management B2B product which enables various case management workflows used by SCM, Healthcare, Insurance and Pharma companies across the globe
  • Successfully led a cross-functional SAFe 5 Kanban Team leveraging the Case Management workflow for Order Management and Warehouse Management
  • Guided Teams in creating Features, Epics and User Stories for Case Management workflows
  • Leveraged the Oracle ERP module Customer Relationship Management (CRM)
  • Coached Product Owners, Scrum Masters, Developers, Devops, SRE, Business and Leadership on Agile practices and Product Lifecycle Management (PLM) in Digital space
  • Effective facilitation of Agile ceremonies like PI Planning, ART Sync, Replenishment, Definition Of Done and Retrospective meetings on a regular cadence and enabled efficient project delivery across the B2B LOB
  • Proven expertise in Conflict Management, Problem Solving by managing all the Risks, Issues and Dependencies working with both upstream and downstream systems and partners
  • Conducted Quarterly Agile Maturity assessments and worked on the improvement areas identified to help Team scale up the Agile maturity ladder
  • Facilitated the Scrum of Scrums (SOS) leading all the Scrum and Kanban Teams
  • Published the Sprint reports using Jira like burndown on a bi-weekly basis to Team, Leadership, Clients and Stakeholders
  • Led the Agile transformation efforts across the enterprise
  • Cordys is a Business Process Management B2B product which enables various case management workflows used by SCM, Healthcare, Insurance and Pharma companies across the globe
  • Technology & Tools: Java Microservices, IAM, Angular, IOS, Android, Oracle ERP, XML, Jira, ServiceNow, Confluence, MS Teams

QA Lead

Microsoft
10.2012 - 05.2014
  • Company Overview: PWC Budgeting is an application developed by Microsoft to help PWC manage its cost spending across all its diversified businesses
  • Developed and implementing Quality Assurance (QA) processes, and developed and lead software QA Programs, Project delivery, LOB, and teams
  • Well versed with the Oracle ERP modules such as Financial Management, Procurement, Risk Management, Supply Chain Management and Enterprise Performance Management
  • QA On-boarding, Client Engagement, e2e system Integrations, Data Normalization, Problem Solving, Conflict Management, Resource planning, Work allocation, Reports and Business Interaction
  • PWC Budgeting is an application developed by Microsoft to help PWC manage its cost spending across all its diversified businesses
  • Technology & Tools: SharePoint, IAM, Jira, Waterfall, Data Migration, TFS, Lync, Confluence, Oracle ERP

QA Lead

CVS Caremark
01.2012 - 08.2012
  • Company Overview: Healthcare Retail Claims Processing for CVS clients Aetna and Cigna using IBM AS 400
  • Planned all resources, schedules of Quality Assurance work for Aetna and Cigna for new and ongoing efforts
  • Created Test Plans, Test Cases, Reports to clients for successful project delivery
  • Supervised QA engineers in Dallas and Chennai on multiple projects
  • Healthcare Retail Claims Processing for CVS clients Aetna and Cigna using IBM AS 400
  • Technology & Tools: AS400, SQL Server, Data Migration, Quality Center

QA Lead

JPMorgan Chase
03.2010 - 12.2011
  • Company Overview: The TMS UI provides Users with the ability to view Threshold Exposure and Capital amounts by Name and process Adjustments / Exemptions for over Threshold clients
  • Performed Requirement Analysis, Created Test Plans, Sunny and Rainy day Test Cases
  • Extensive Functional, Database, Regression and UAT testing
  • Supervised QA engineers in Houston, Bangalore and Chennai on multiple projects
  • The TMS UI provides Users with the ability to view Threshold Exposure and Capital amounts by Name and process Adjustments / Exemptions for over Threshold clients
  • Technology & Tools: Java, Flex, Unix, Oracle 10g, Quality Center, TOAD, SVN

QA Lead

AT&T
01.2007 - 02.2010
  • Company Overview: CSI application is one of the world’s largest Web service implementations used by multiple AT&T partners to leverage the customer details in Omni channel marketing
  • Involved in Development, Database Design, Maintenance of Automated scripts and responsible for Reports
  • Co-ordinated extensive Functional, Database, Regression, system Integration and UAT testing of CSI application deployment and redhat support for each release and received appreciation from the Client
  • CSI application is one of the world’s largest Web service implementations used by multiple AT&T partners to leverage the customer details in Omni channel marketing
  • Technology & Tools: API, XML, OSS, BSS, Waterfall, IAM, Data Migration, eTom Framework, Parasoft SOATest, Python Script

Education

Bachelor of Technology - Information Technology

University of Madras
India
04.2003

Skills

  • Banking
  • Healthcare
  • Pharma
  • Insurance
  • Automative
  • Telecom
  • Pega
  • Cordys BPM
  • CRM
  • ERP
  • B2B
  • C#
  • SQL
  • Java
  • Angular
  • Python
  • Net
  • API
  • NoSQL
  • MongoDB
  • Power BI
  • Windows
  • Linux
  • Unix
  • Solaris
  • IBM AS/400
  • Jira
  • Jira Align
  • Confluence
  • MS Teams
  • Zephyr
  • SharePoint
  • Oracle
  • Jenkins
  • GitHub
  • Bitbucket
  • Docker
  • IOS
  • Android
  • TFS
  • Visual Studio
  • SVN
  • AWS Cloud
  • GCP Cloud
  • Azure Cloud
  • Scrum
  • Kanban
  • SAFe
  • LeSS
  • IaaS
  • SaaS
  • PaaS
  • Project Inception
  • Workshops
  • Product Roadmap
  • RAID
  • Migration
  • Planning
  • Estimating
  • Backlog Refinement
  • Waterfall
  • Quality Assurance
  • BDD
  • TDD
  • XP
  • Pair Programming
  • Epics
  • Data
  • Cloud
  • Snowflake Migration
  • E2e system integrations
  • PLM
  • Retrospective formats
  • User Stories
  • Value Stream Mapping
  • Community of Practice
  • SDLC
  • Change Management
  • Review Team dynamics
  • Health
  • Engagement
  • Prioritization
  • CICD
  • SRE
  • DevOps
  • Test Automation
  • Agile Games
  • Ideation
  • Design
  • Coding
  • Testing
  • Facilitation
  • Teaching
  • Coaching
  • DOD
  • Execution
  • Psychological Safety
  • Mentoring
  • Agile Transformation

Accomplishments

  • Improved Team Productivity by 20%. This was achieved by removing various process wastes and forming a Lean delivery process, leading to faster and more efficient delivery of products and services.
  • Improved Quality delivery by 25%. This was achieved by implementing agile testing practices like TDD and BDD. This resulted in early defect detection and resolution, hence exceeding the client expectation.

Education Certifications

  • Project Management Professional (PMP), PMI
  • SAFe 6 Agilist, Scaled Agile Inc.
  • Professional Agile Leadership I (PAL), Scrum.org
  • Professional Scrum Product Owner (PSPO I & PSPO II), Scrum.org
  • Professional Scrum Master (PSM I & PSM II), Scrum.org
  • Certified Scrum Master (CSM), Scrum Alliance, 09/22
  • ICP - ACC Certified Professional in Agile Coaching
  • Strategic Management, IIM K
  • AWS Certified Cloud Practitioner

Timeline

Senior Scrum Master

Toyota
04.2024 - Current

Senior Scrum Master

Wells Fargo
10.2023 - 03.2024

Senior Scrum Master

Wells Fargo
08.2022 - 09.2023

Senior Scrum Master

DBS Bank
01.2020 - 08.2022

Senior Scrum Master

DBS Bank
01.2019 - 12.2019

Senior Scrum Master

DBS Bank
07.2018 - 12.2018

Senior Scrum Master

DBS Bank
08.2016 - 06.2018

Scrum Master

OPENTEXT
05.2014 - 08.2016

QA Lead

Microsoft
10.2012 - 05.2014

QA Lead

CVS Caremark
01.2012 - 08.2012

QA Lead

JPMorgan Chase
03.2010 - 12.2011

QA Lead

AT&T
01.2007 - 02.2010

Bachelor of Technology - Information Technology

University of Madras

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PHANEENDRA INDUKURI