Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phaneesha Jenkins

Park City,IL

Summary

Skilled Business System Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 22-year career.

Overview

25
25
years of professional experience

Work History

Business Systems Analyst

Baxter Healthcare Corporation
04.2018 - Current
  • Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
  • Developed comprehensive documentation to support end-users and facilitate future enhancements.
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Improved business processes by analyzing system requirements and implementing effective solutions.
  • Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
  • Trained business personnel in use of systems.
  • Improved systems with addition of new features and infrastructure.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Resolve system issues.
  • Participates in the analysis and evaluation of GSP system issues
  • Maintain internal system support documentation
  • Review and execute test cases for planned point releases
  • Execute test cases, scripts and plans
  • Analyze business processes. Identify, evaluate, develop and/or redesign systems and procedures to meet user requirements.

Contract Admin – Baxter Capital Services

Baxter Healthcare
02.2007 - 04.2018
  • Currently assigned to the Renal Division but serves as a backup for Infusion Systems
  • Work with centers and home patients (dialysis)
  • Assist with customer accounts payable inquiries
  • Process credits/rebills for customers
  • Update asset and customer information for Hardware Tracking system
  • Manage Hardware Tracking reporting requests
  • Work weekly reports to maintain the customer accounts
  • Handle various calls for customers or sales representatives
  • Train new hires in JD Edwards and Hardware Tracking
  • Assisted with system testing for JD Edwards and JD Edwards Hardware Tracking
  • Prepared and delivered the JD Edwards Hardware Tracking training

Front Desk Supervisor

Home2 Suites by Hilton Hotel
07.2021 - 01.2023
  • Collected room deposits, fees, and payments.
  • Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
  • Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
  • Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both guests and staff members.
  • Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Attended staff meetings and brought issues to attention of upper management.

Department Coordinator- Credit and Collections

Baxter Healthcare
02.2007 - 10.2007
  • Worked with various warehouses and carriers to obtain proof of deliveries for customers
  • Managed inventory and distribution of supplies
  • I made representative code changes in JD Edwards
  • Assisted with the credit hold management process in JD Edwards
  • Resolved customer inquiries and issues related to account payable and collections
  • Processed credit card payments and vendor bill payments

Documentation Specialist/Accounting

Baxter Healthcare
11.2004 - 02.2007
  • Processed payments for customers
  • Data Entry into Siebel and other databases
  • Processed notifications and results of blood tests
  • Closed files of blood donors after processing paperwork
  • Assisted with supervisory duties
  • Reviewed reports and made changes, as necessary

Expert Agent

LTD Commodities
11.1999 - 11.2002
  • Billing
  • Placing orders
  • Shortages
  • Wrong merchandise research
  • Returns
  • Trained Customer Service Representatives on multiple duties
  • Made Collection calls and documented payments

Education

G.E.D -

CLC
Grayslake, IL
05.2003

Skills

  • Workflow Analysis
  • Production Support
  • Software testing
  • Upgrade testing
  • Systems Analysis
  • System Maintenance
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills

Timeline

Front Desk Supervisor

Home2 Suites by Hilton Hotel
07.2021 - 01.2023

Business Systems Analyst

Baxter Healthcare Corporation
04.2018 - Current

Contract Admin – Baxter Capital Services

Baxter Healthcare
02.2007 - 04.2018

Department Coordinator- Credit and Collections

Baxter Healthcare
02.2007 - 10.2007

Documentation Specialist/Accounting

Baxter Healthcare
11.2004 - 02.2007

Expert Agent

LTD Commodities
11.1999 - 11.2002

G.E.D -

CLC

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Phaneesha Jenkins