Phanessa Haynes
Washington,DC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Cosmetologist Owner/Operator
d N Hair
08.2002 - Current
- Successfully operated and managed a thriving salon business, consistently generating high revenue and profits year after year
- Developed and implemented effective marketing strategies that resulted in increased customer traffic and repeat business
- Maintained a high level of customer satisfaction by providing exceptional service and building strong relationships with clients
- Supervised and trained a team of skilled hairstylists and support staff, ensuring a seamless and efficient operation
- Financial management
- Customer relationship management
- Provider leadership, guidance, and support to salon st
Medical Assistant
Private care
, Washington
05.2020 - 12.2022
- Triage and assess patients upon arrival at the urgent care facility
- Record vital signs and patient medical histories
- Assist with minor procedures and examinations
- Collect and prepare specimens for laboratory testing
- Administer medications under supervision
- Provide patient education and instructions for follow-up care
- Assist with patient registration and medical record documentation
- Maintain a clean and organized patient care environment
- Collaborate with the healthcare team for efficient patient flow.
Customer Service Agent
We Cuts
, Washington
08.2017 - 05.2020
- Adopt a proactive, problem-solving mindset to determine the needs of 95 customers on average per shift and effectively respond by researching, locating and relaying the correct information
- Maintain the call center data base by collecting and recording information for the customer service team with the same schedule
- Collaborate with manufacturers and vendors to provide answers to customer questions with monthly customer service satisfaction ratings with average 94%
- Named agent of the month
Medical Assistant
Podiatry dpm
06.2013 - 07.2017
- Greeting and assisting patients with a friendly and professional demeanor
- Scheduling appointments, managing electronic medical records, and handling phone inquiries
- Collecting payments and ensuring accurate billing information
- Rooming patients, taking vital signs, and documenting medical history
- Assisting with minor surgical procedures, wound care, and administering medications
- Performing diagnostic tests and assisting with interpretations
- Maintaining cleanliness of exam rooms and ordering medical supplies
- Turned over unpaid accounts
- Submitted claims for payment
Customer Service Associate
PearsonVUE
Landover, MD
10.2010 - 02.2013
- Make outbound calls to potential clients to schedule appointments
- Follow up with potential clients to confirm appointments
- Maintain accurate records of all appointments scheduled
- Provide excellent customer service to potential clients
- Collaborate with the sales team to ensure that all appointments are scheduled in a timely and efficient manner
Education
Medical Assistant -
Everest Institute
06.2005 - 9 2006
High School Diploma -
Watkins Mill High School
09.2001 - 6 2005
Skills
Ability to multitaskComputer skillsCustomer serviceWork under pressureAbility to work with a teamCommunication skillsLeadershipExcellent communicationTyping skillsResourcefulClinical skillsMedical terminologyCertifications and LicensesBLS CertificationDriver's LicenseAssessmentsCustomer focus & orientation — ProficientJuly 2023Responding to customer situations with sensitivityFull results: ProficientTechnical support: Customer situations — ProficientResponding to technical support situations with sensitivityWork style: Reliability — ProficientTendency to be reliable, dependable, and act with integrity at workCustomer service — ProficientIdentifying and resolving common customer issuesIndeed Assessments provides skills tests that are not indicative of a license or certification, or continuedDevelopment in any professional field
Timeline
Medical Assistant
Private care
05.2020 - 12.2022
Customer Service Agent
We Cuts
08.2017 - 05.2020
Medical Assistant
Podiatry dpm
06.2013 - 07.2017
Customer Service Associate
PearsonVUE
10.2010 - 02.2013
Medical Assistant -
Everest Institute
06.2005 - 9 2006
Cosmetologist Owner/Operator
d N Hair
08.2002 - Current
High School Diploma -
Watkins Mill High School
09.2001 - 6 2005