Summary
Overview
Work History
Education
Skills
Timeline
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Phanessa Haynes

Washington,DC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Cosmetologist Owner/Operator

d N Hair
08.2002 - Current
  • Successfully operated and managed a thriving salon business, consistently generating high revenue and profits year after year
  • Developed and implemented effective marketing strategies that resulted in increased customer traffic and repeat business
  • Maintained a high level of customer satisfaction by providing exceptional service and building strong relationships with clients
  • Supervised and trained a team of skilled hairstylists and support staff, ensuring a seamless and efficient operation
  • Financial management
  • Customer relationship management
  • Provider leadership, guidance, and support to salon st

Medical Assistant

Private care
, Washington
05.2020 - 12.2022
  • Triage and assess patients upon arrival at the urgent care facility
  • Record vital signs and patient medical histories
  • Assist with minor procedures and examinations
  • Collect and prepare specimens for laboratory testing
  • Administer medications under supervision
  • Provide patient education and instructions for follow-up care
  • Assist with patient registration and medical record documentation
  • Maintain a clean and organized patient care environment
  • Collaborate with the healthcare team for efficient patient flow.

Customer Service Agent

We Cuts
, Washington
08.2017 - 05.2020
  • Adopt a proactive, problem-solving mindset to determine the needs of 95 customers on average per shift and effectively respond by researching, locating and relaying the correct information
  • Maintain the call center data base by collecting and recording information for the customer service team with the same schedule
  • Collaborate with manufacturers and vendors to provide answers to customer questions with monthly customer service satisfaction ratings with average 94%
  • Named agent of the month

Medical Assistant

Podiatry dpm
06.2013 - 07.2017
  • Greeting and assisting patients with a friendly and professional demeanor
  • Scheduling appointments, managing electronic medical records, and handling phone inquiries
  • Collecting payments and ensuring accurate billing information
  • Rooming patients, taking vital signs, and documenting medical history
  • Assisting with minor surgical procedures, wound care, and administering medications
  • Performing diagnostic tests and assisting with interpretations
  • Maintaining cleanliness of exam rooms and ordering medical supplies
  • Turned over unpaid accounts
  • Submitted claims for payment

Customer Service Associate

PearsonVUE
Landover, MD
10.2010 - 02.2013
  • Make outbound calls to potential clients to schedule appointments
  • Follow up with potential clients to confirm appointments
  • Maintain accurate records of all appointments scheduled
  • Provide excellent customer service to potential clients
  • Collaborate with the sales team to ensure that all appointments are scheduled in a timely and efficient manner

Education

Medical Assistant -

Everest Institute
06.2005 - 9 2006

High School Diploma -

Watkins Mill High School
09.2001 - 6 2005

Skills

Ability to multitaskundefined

Timeline

Medical Assistant

Private care
05.2020 - 12.2022

Customer Service Agent

We Cuts
08.2017 - 05.2020

Medical Assistant

Podiatry dpm
06.2013 - 07.2017

Customer Service Associate

PearsonVUE
10.2010 - 02.2013

Medical Assistant -

Everest Institute
06.2005 - 9 2006

Cosmetologist Owner/Operator

d N Hair
08.2002 - Current

High School Diploma -

Watkins Mill High School
09.2001 - 6 2005

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Phanessa Haynes