Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PHANIO PHANE

Columbus,OH

Summary

Professional with strong expertise in security and patrol operations, prepared for this role. Adept at ensuring safety, crisis management, and quick decision-making. Strong focus on team collaboration and achieving results. Reliable, adaptable to changing needs, skilled in surveillance, conflict resolution, and emergency response. Recognized for integrity, vigilance, and effective communication.

Overview

9
9
years of professional experience

Work History

Armed Patrol Officer

SSS
08.2023 - 01.2025
  • Mentored junior officers in best practices for armed patrolling techniques, enhancing their ability to effectively respond to various situations encountered on the job.
  • Collaborated with fellow officers to conduct thorough searches of suspicious individuals or vehicles, leading to the seizure of illegal items.
  • Performed thorough inspections of equipment prior to each shift, guaranteeing operational readiness at all times while minimizing potential liability issues stemming from equipment malfunctions.
  • Identified potential security vulnerabilities within assigned patrol areas, providing recommendations for preventative measures to reduce risk exposure.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Monitored criminal activity in community to identify suspicious activity.
  • Maintained a strong professional presence during high-stress situations, effectively deescalating conflicts and ensuring the safety of all individuals involved.
  • Provided timely assistance to citizens in distress, demonstrating exceptional customer service skills while maintaining professionalism under pressure.
  • Demonstrated adaptability by providing coverage for various patrol areas as needed, quickly familiarizing myself with new environments and developing effective strategies to address unique security challenges.
  • Established strong working relationships with local law enforcement agencies, fostering cooperation and mutual support during emergency situations.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Checked vehicle equipment for proper functioning prior to use.

Supervisor

Metrowest Protective Services
01.2023 - 05.2024
    • Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
    • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
    • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
    • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
    • Supervised a team of armed and unarmed security officers, ensuring adherence to policies and procedures while fostering a positive work environment.
    • Promoted safety awareness among staff through ongoing training sessions and educational materials on relevant topics such as workplace violence prevention or active shooter scenarios.
    • Enhanced security measures by implementing thorough risk assessments and proactive surveillance strategies.
    • Maintained detailed records of daily activities, incident reports, and personnel information for accurate documentation purposes.
    • Responded quickly to incidents and assessed active situations for security concerns.
    • Underwent and maintained firearms certification in compliance with state laws and organizational standards.

Armed Patrol Officer/SPO

1st Armor
11.2019 - 02.2023
    • Enhanced public safety by conducting regular patrols and proactively addressing potential security threats.
    • Reduced crime rates in assigned areas through diligent observation, quick response, and effective communication with local law enforcement.
    • Improved team efficiency by developing streamlined processes for report writing and information sharing among patrol officers.
    • Earned recognition from management for consistently exceeding performance expectations and displaying outstanding dedication to duty.
    • Maintained a strong professional presence during high-stress situations, effectively deescalating conflicts and ensuring the safety of all individuals involved.
    • Coordinated special event security details, ensuring adequate coverage and rapid response capabilities were maintained throughout the duration of each event attended by large crowds or high-profile guests.
    • Provided timely assistance to citizens in distress, demonstrating exceptional customer service skills while maintaining professionalism under pressure.
    • Demonstrated adaptability by providing coverage for various patrol areas as needed, quickly familiarizing myself with new environments and developing effective strategies to address unique security challenges.
    • Established strong working relationships with local law enforcement agencies, fostering cooperation and mutual support during emergency situations.
    • Prevented property damage and theft by maintaining vigilant surveillance of assigned locations during patrols.
    • Improved community relations by engaging with residents and business owners to address concerns and provide a visible security presence.
    • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
    • Responded to emergency calls to provide assistance to citizens in need.
    • Built excellent rapport and working relationship with community to build trust and improve upon communication.
    • Checked vehicle equipment for proper functioning prior to use.

LLV Messenger /Armed Guard

Brinks Inc. Armored Transport
05.2017 - 09.2019
    • Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
    • Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
    • Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
    • Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
    • Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
    • Documented details about delivery times, problems, and special circumstances.
    • Resolved customer issues promptly, demonstrating excellent problem-solving skills and commitment to service quality.
    • Maintained a safe driving record while adhering to strict company policies and traffic laws.
    • Conducted routine maintenance checks on vehicles, ensuring optimal performance and minimal downtime due to mechanical issues.
    • Loaded vehicle carefully, applying knowledge of safety, security, and hazardous materials handling.
    • Contacted customers to confirm delivery details and locations.
    • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
    • Followed company policies and procedures during shift.
    • Drove safely at all times to avoid accidents and harm.
    • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
    • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
    • Safely loaded items into delivery vehicle to minimize damage while in transit.
    • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
    • Escalated issues to supervisor for immediate remediation.
    • ATM Replenishment.

Unarmed Security Officer

Securitas Security Services USA
06.2016 - 03.2017
    • Completed full building and grounds patrols to spot and investigate concerns.
    • Directed guests around building and answered accessibility questions.
    • Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
    • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
    • Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
    • Monitored alarm systems to detect any unauthorized entries into protected areas.
    • Enhanced safety by conducting thorough and regular patrols of the premises.
    • Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
    • Responded quickly to incidents and assessed active situations for security concerns.
    • Maintained detailed reports of daily activities, incidents, and irregularities for management review.
    • Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
    • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
    • Responded quickly to emergency situations to assess and deflect issues.
    • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Education

High School Diploma -

West Roxbury Academy
Boston, MA
06-2015

Skills

  • Physical fitness
  • Incident documentation
  • Public safety
  • Surveillance techniques
  • Defensive tactics
  • Access control
  • Crime prevention
  • Investigative skills
  • Evidence collection
  • Patrol procedures
  • Arrest procedures
  • Radio communication
  • Integrity and honesty
  • Self-defense tactics
  • Stress tolerance
  • Community policing
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Active listening
  • Firearms handling
  • Decision-making
  • Conflict resolution
  • Professionalism
  • Protecting people and property
  • Suspicious activity monitoring
  • Report writing
  • Foot patrolling
  • Community relations
  • Emergency response
  • Professional demeanor
  • Evidence preservation
  • Motor vehicle operation

Languages

English
Creole
Spanish

Timeline

Armed Patrol Officer

SSS
08.2023 - 01.2025

Supervisor

Metrowest Protective Services
01.2023 - 05.2024

Armed Patrol Officer/SPO

1st Armor
11.2019 - 02.2023

LLV Messenger /Armed Guard

Brinks Inc. Armored Transport
05.2017 - 09.2019

Unarmed Security Officer

Securitas Security Services USA
06.2016 - 03.2017

High School Diploma -

West Roxbury Academy

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