Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phanique Green

Houston

Summary

Dynamic sales leader with proven expertise in driving customer loyalty and exceeding sales targets by 25% at T-Mobile through effective sales strategy execution and leadership. Excelled in customer relationship management and conflict resolution, enhancing team performance and customer satisfaction. Skilled in mobile technology and adept at communication, consistently delivering results and fostering strong customer connections.

Overview

6
6
years of professional experience

Work History

Lead Sales Associate

T-Mobile
01.2021 - Current
  • Developed and maintained strong customer relationships, consistently driving customer loyalty and retention by providing exceptional service and personalized recommendations.
  • Exceeded monthly sales targets, increasing average transaction value by 25% through upselling and cross-selling premium products and services.
  • Led a team of associates, providing guidance, training, and coaching that improved team performance and boosted overall sales.
  • Delivered product demonstrations and detailed technical support, ensuring customers understood their mobile devices and services to make informed purchase decisions.
  • Resolved complex customer issues with professionalism, fostering a positive brand image and reducing customer churn.
  • Managed and tracked team performance, delivering actionable insights and achieving team goals through continuous improvement strategies.

Corporate Sales Intern

Lululemon
09.2019 - 02.2020
  • Supported the store's sales team in reaching monthly targets through customer engagement, upselling, and delivering tailored product recommendations.
  • Provided expert customer service, resulting in a increase in customer retention and satisfaction, with positive feedback from clients.
  • Assisted in organizing and executing in-store events, helping boost brand presence and drive increase in event sales.
  • Participated in product knowledge sessions to better understand the technical aspects of fabrics and designs, enhancing the customer shopping experience.
  • Helped maintain store cleanliness and visual merchandising, ensuring products were presented according to Lululemon's standards and enhancing customer appeal.

Education

Associate of Science - Health Administration

Florida Atlantic University
Boca Raton, FL
06-2021

Skills

  • Sales Strategy and Execution
  • Leadership and Team Management
  • Customer Relationship Management (CRM)
  • Product Demonstrations and Presentations
  • Conflict Resolution and Negotiation
  • Mobile Technology Knowledge
  • Time Management and Prioritization
  • Communication (Written and Verbal)
  • Upselling and Cross-Selling
  • Data Analysis and Reporting

Timeline

Lead Sales Associate

T-Mobile
01.2021 - Current

Corporate Sales Intern

Lululemon
09.2019 - 02.2020

Associate of Science - Health Administration

Florida Atlantic University

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