Phanisree Mocherla

Customer Service & Sales – Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Assisted customers with returns, refunds and resolving transaction issues. Counted money in cash drawers at beginning and end of shifts to maintain accuracy. Maneuvering around the store at a fast pace, directing the team and working with all the latest merchandise, as well as resolving customer issues and concerns in a professional manner.

• Assists with inventory counts and updates to ensure accurate in-stock information for customers. Oversees RFID process and performs system uploading to ensure efficient and accurate updates to stock ledger as well as leads door to floor merchandise preparation process. In addition, manages and engages the pricing and signing team and the promotional price signing within the store as well as the re ticketing and re packaging execution.
• Responsible for all stockroom processes, work safety initiatives, facility equipment, and enables efficient execution of support processes. Oversees the cash office and owns receiving, shipping and logistics with third party carrier processes.
• Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, and partners with operations associates on training and policy compliance