Phantajia Smith
Columbia,SC
Summary
Results-driven Information Technology Specialist with experience in the U.S Army National Guard. Demonstrated expertise in the installation, configuration, and maintenance of computer systems. Ability to diagnose and resolve hardware, software, and network issues, ensuring seamless operational functionality. Skilled in managing IT asset inventory, conducting security assessments, and maintaining compliance with information assurance policies. Adept at handling confidential information in secure environments and providing technical assistance to users.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tactical Radio Operator
US Army
07.2023 - Current
- Put together and configured antennas, power sources and other equipment to establish communications.
- Streamlined operational procedures for better workflow and increased productivity among team members.
- Ensured proper handling of classified information, safeguarding sensitive data during radio transmissions.
- Analyze, test, troubleshoot, and evaluate existing network systems such as Local Area Network (LAN), Wide Area Network (WAN), cloud networks, and servers.
- Stayed informed on industry advancements by regularly participating in relevant training sessions, conferences, and workshops.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Information Technology Specialist
U.S Army National Guard
10.2019 - Current
- Responsible for the installation, configuration, and maintenance of computer systems, network equipment, and associated devices.
- Adeptly diagnose and resolve hardware, software, and network issues to guarantee seamless operational functionality.
- Oversee the meticulous upkeep of IT asset inventory, monitor equipment status, and efficiently manage hardware and software licenses.
- Conduct security assessments and ensure compliance with information assurance policies.
- Handle and manage confidential and sensitive information within a secure environment.
- Provide technical assistance to users regarding IT systems, software applications, and equipment.
Barista
Starbucks
11.2022 - 06.2023
- Participating in ongoing training sessions and skill development opportunities provided by Starbucks.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Following proper sanitation procedures and adhering to health and safety regulations.
- Handling payments, providing change, and managing cash drawer balances.
- Working and communicating effectively with colleagues and supervisors to ensure smooth operations.
- Managing time efficiently during peak hours to handle multiple tasks simultaneously.
- Prioritizing tasks and maintaining a fast-paced work environment.
Shift Supervisor
Weston Foods
05.2021 - 12.2022
- Providing guidance, direction, and support to team members to ensure tasks are completed efficiently.
- Conducting rigorous oversight of production processes to uphold stringent quality standards and adhere to precise product specifications.
- Compiling shift reports, documenting pivotal activities, and effectively communicating essential information to the management team.
- Monitoring inventory levels and coordinating with the inventory department to replenish supplies as needed.
- Assisting in the training of new employees on procedures, equipment operation, and safety guidelines.
- Handling issues that arise during the shift, such as equipment malfunctions or employee conflicts.
- Maintaining strict compliance with safety protocols, regulatory guidelines, and company policies while conducting thorough safety inspections and promptly addressing any identified concerns or hazards.
Sales Floor Associate
The Children's Place
05.2019 - 01.2020
- Engaged in friendly conversation with customer to better uncover individual needs.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Streamlined checkout processes for greater efficiency by quickly scanning items, bagging purchases securely, applying discounts, and processing transactions accurately.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
GED -
Ola Copeland Community Learning Center
04.2018
Skills
- Secret Clearance
- Network administration
- Team collaboration
- Attention to Detail
- Device configuration
- Time management
- Desktop support
- Leadership
- Hardware installations
- Product Troubleshooting
Certification
CompTIA Security+
Timeline
Tactical Radio Operator
US Army
07.2023 - Current
Barista
Starbucks
11.2022 - 06.2023
Shift Supervisor
Weston Foods
05.2021 - 12.2022
Information Technology Specialist
U.S Army National Guard
10.2019 - Current
Sales Floor Associate
The Children's Place
05.2019 - 01.2020
GED -
Ola Copeland Community Learning Center
Similar Profiles
Trevar ShelleyTrevar Shelley
11b at US Army11b at US Army
Mitchell GutgsellMitchell Gutgsell
Army Officer at US ArmyArmy Officer at US Army
Darrelle HowardDarrelle Howard
Food Supply Specialist at US ArmyFood Supply Specialist at US Army
William "Brent" SturgeonWilliam "Brent" Sturgeon
Battalion Command Sergeant Major at US ArmyBattalion Command Sergeant Major at US Army
Elena NicoaraElena Nicoara
Host, Servers Assistant, Cashier at Two Cities Pizza Co.Host, Servers Assistant, Cashier at Two Cities Pizza Co.