Phantayshia Ivy
Douglasville,GA
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
13
13
years of professional experience
Work History
Clerk
United States Postal Service, USPS
Atlanta, GA
11.2015 - 10.2023
- Communicated with customers and employees to answer questions or explain information.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Contacted customers regarding account updates and potential problems.
Security Officer
Norred Security
Atlanta, GA
01.2014 - 12.2015
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Line Cook
Baja Fresh
Atlanta, GA
02.2011 - 09.2013
- Communicated with customers and employees to answer questions or explain information.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Delivered superior customer service focused on quality and meeting customer needs.
- Communicated with customer to provide menu offering details and assist with decision-making.
Education
Certification - Medical Assisting
Sanford Brown College
Atlanta06.2010
Some College (No Degree) - Cosmetology
Atlanta Technical College
Atlanta, GABusiness Administration
Georgia Perimeter College
Decatur, GABBA - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Customer Satisfaction
- Billing and Invoicing
- Schedule and Calendar Management
- Spreadsheet Development
- Microsoft Office
- Reliable and Punctual
- Service Oriented
- Multitasking and Prioritization
- Account Updating
- Information Security
- Call Management
- Inbound and Outbound Calling
- Product Knowledge
- Report Generation
- Data Entry
- Data Collection
- Appointment Scheduling
- Scheduling
- Complaint Resolution
- Computer Proficiency
Timeline
Clerk
United States Postal Service, USPS
11.2015 - 10.2023
Security Officer
Norred Security
01.2014 - 12.2015
Line Cook
Baja Fresh
02.2011 - 09.2013
Certification - Medical Assisting
Sanford Brown College
Some College (No Degree) - Cosmetology
Atlanta Technical College
Business Administration
Georgia Perimeter College
BBA - Business Administration
Southern New Hampshire University
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