PHARA PIERRE LOUIS
NORTH MIAMI,Florida
Summary
Driven and meticulous Housekeeping Supervisor with a proven track record at Radisson Resort Miami Beach, enhancing customer satisfaction and maintaining stringent cleanliness standards. Excelled in staff scheduling and department coordination, significantly contributing to the hotel's reputation for excellence. Skilled in cleaning practices and customer service, demonstrating a strong ability to resolve issues and improve operational efficiency. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Radisson Resort Miami Beach
01.2020 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Worked with front desk to respond promptly to all guest requests.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
Home Health Aide Nurse's Assistant
Serenity Home Health Care - Miami, FL Serenity
05.2018 - 06.2024
- Checked vital signs and administered prescription medication under guidance and supervision of skilled nursing staff to facilitate basic health care services.
- Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment.
- Offered transportation to and from appointments, shopping and other activities to help patient stay social, active and maintain access to essential items and services.
- Worked collaboratively, functioned as effective member and encouraged and supported fellow team members to reach common goals.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
Education
High School Diploma -
North Miami Senior High School
North Miami, FL 05.2001 -
Skills
Cleaning practices
Languages
French
Full Professional
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 25 staff members.
Timeline
Housekeeping Supervisor
Radisson Resort Miami Beach
01.2020 - Current
Home Health Aide Nurse's Assistant
Serenity Home Health Care - Miami, FL Serenity
05.2018 - 06.2024
High School Diploma -
North Miami Senior High School
05.2001 -
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