Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Intern
Pharah St Louis

Pharah St Louis

Port Saint Lucie,FL

Summary

Experienced in effectively coordinating project tasks and individual assignments to drive high-performance marketing campaigns. Demonstrated expertise in implementing marketing approaches and strategies to support team efforts and achieve marketing goals. Resourceful and diligent with exceptional attention to detail and a systematic approach.

Overview

5
5
years of professional experience

Work History

Activities Assistant

Aspire At Saint Lucie
Ft. Pierce, FL
09.2023 - Current
  • Evaluated recreation areas, facilities and services for results.
  • Oversaw design, construction and upkeep of recreation facilities and areas.
  • Managed daily operations of recreational facilities.
  • Supervised and coordinated work activities of personnel.
  • Documented individual progress toward meeting treatment goals.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues in the nursing facility.
  • Introduced new arrivals to other participants, explained facility rules and encouraged participation.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Assessed needs and interests of individuals and groups and planned activities accordingly.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Coordinated musical guests, movies and other types of resident entertainment.
  • Kept activities spaces organized, clean and tidy.
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
  • Maintained records of all activity participation.
  • Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.

Marketing Assistant

Cuesty Auto
Ft. Pierce, FL
12.2022 - 09.2023
  • Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
  • Tracked results from various marketing activities utilizing analytics tools like Google Analytics and Hootsuite.
  • Assisted with the development and implementation of marketing campaigns.
  • Generated content for various media platforms, such as websites and social media accounts.
  • Organized promotional events, including scheduling speakers and coordinating activities.
  • Provided administrative support to the Marketing Manager on a daily basis.
  • Created presentations for internal meetings or external clients using PowerPoint, Prezi.
  • Prepared budget plans for upcoming projects and monitored spending throughout execution stages.
  • Analyzed competitor activity to inform strategic decisions about pricing and positioning of products and services.
  • Managed email campaigns by creating automated workflows and writing compelling copy for newsletters.
  • Assisted in organizing promotional events and tradeshows.
  • Collaborated with design teams to create visuals that enhance messaging across all marketing channels.
  • Managed and executed social media strategy, coordinating posting, and engagement efforts.
  • Updated web pages and social media profiles to reflect proactive strategies and engage customers.
  • Developed and maintained content and communications to drive marketing campaigns, activities and events.
  • Proofread and finalized marketing communications and documentation prior to release.
  • Coordinated activities to manage and optimize demand generation and minimize forecast variability.
  • Optimized and prepared content to produce digital and printed collateral.
  • Assisted with copywriting, artwork and web workflow to facilitate print and digital marketing communications.
  • Helped to plan and execute webinars and online presentations.
  • Managed inventory of marketing materials, ensuring availability for sales team.
  • Assisted with the preparation and budget tracking of marketing plans.
  • Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
  • Determined best methods to meet research objectives and produce useful data.

Package Handler

FedEx
Port Saint Lucie, FL
10.2021 - 08.2022
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Assisted in loading delivery trucks with prepared packages.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.

Bilingual Customer Service Representative

Aerotek
Ft. Pierce, FL
07.2019 - 01.2021
  • Responded to customer inquiries in both English and Creole languages, providing accurate information about products and services.
  • Provided translation assistance for customers with limited English proficiency.
  • Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
  • Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
  • Processed orders accurately and promptly, ensuring timely delivery of goods and services.
  • Utilized multiple computer systems to access customer accounts, process payments, update account status.
  • Took ownership of each call by listening attentively to understand individual needs.
  • Adhered strictly to confidentiality guidelines when handling sensitive information.
  • Practiced advanced foreign-language abilities to support customers' needs.
  • Met or exceeded sales goals regularly by consistently promoting relevant items to callers.

Education

High School Diploma -

Fort Pierce Westwood High School
Fort Pierce, FL
05-2019

Some College (No Degree) -

Indian River State College
Ft. Pierce, FL

Skills

  • Program Development
  • Schedule Coordination
  • Relationship Building
  • Event Coordination
  • Project Management
  • Process Improvement
  • Senior activities experience
  • Recordkeeping skills
  • Negotiation
  • Mobility support
  • Customer Service
  • Office Administration
  • Documentation skills
  • Family relationship development
  • Schedule Management
  • Records Review
  • Eligibility Determination
  • Strong interpersonal skills
  • Call Center Operations
  • Membership renewals
  • Issue Research
  • Refund Processing
  • Caller Assistance
  • Customer Support
  • Document Translation
  • Haitian Creole translation
  • Calendar Management
  • Trend Analysis
  • Branding
  • Website Maintenance
  • Customer Engagement
  • Content Creation
  • Google Analytics
  • Campaign tracking
  • Traditional and online marketing
  • Detail Oriented
  • Scheduling
  • Digital Marketing
  • POS System Operation
  • Complaint Handling
  • Customer Assistance
  • Task Prioritization
  • Problem-Solving
  • Team building
  • Exceeding Customer Expectations
  • Honest and Dependable
  • Team Collaboration
  • Quality Assurance
  • Computer Skills
  • Friendly, Positive Attitude
  • Event Planning

Languages

Haitian Creole
Professional
Spanish
Limited

Accomplishments

Employee of the Month in December 2023.

Lead Trainer for other bilingual Haitian speaker.

Was rewarded for best web design via Square.

Timeline

Activities Assistant

Aspire At Saint Lucie
09.2023 - Current

Marketing Assistant

Cuesty Auto
12.2022 - 09.2023

Package Handler

FedEx
10.2021 - 08.2022

Bilingual Customer Service Representative

Aerotek
07.2019 - 01.2021

High School Diploma -

Fort Pierce Westwood High School

Some College (No Degree) -

Indian River State College

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Pharah St Louis