Pharanè Stokes
Jonesboro,AR
Summary
Adept at driving performance improvements and ensuring regulatory compliance, leveraged problem-solving abilities and management skills at Jonesboro Human Development Center to enhance operations and employee accountability. Approaching employee relations significantly boosted satisfaction, achieving tangible outcomes in healthcare service delivery and operational efficiency. Operations Professional with proven track record in optimizing processes and driving efficiency. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency. Adept at changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Residential Operations Manager
Jonesboro Human Development Center
06.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered 10+ employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews weekly, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Charge Aide
First Choice Home Care Inc
11.2021 - Current
- Maintained detailed documentation of all patient care activities for compliance purposes and continuity of care across shifts.
- Reduced medication errors by implementing a rigorous double-checking system for all medication orders.
- Prevented potential safety hazards by conducting regular environmental rounds and promptly addressing any identified issues.
- Upheld regulatory compliance by staying current with industry standards, guidelines, and best practices related to charge nurse responsibilities.
- Improved patient satisfaction scores with compassionate and attentive personalized care.
Education
Bachelor of Science - Health Sciences
Arkansas State University
Jonesboro, AR12-2022
Minor - Sociology
Arkansas State University
Jonesboro, AR12-2022
Skills
- Employee relations and conflict resolution
- Management
- Policies and procedures implementation
- Performance monitoring
- Strategic business planning
- Healthcare regulations
- Continuing education
- Problem-solving abilities
- Multitasking
Accomplishments
- Documented and resolved maltreatment which led to safety and protection from further abuse.
- Supervised 10+ residents with intellectual disabilities.
- Achieved resident satisfaction through effectively organizing events and offering rewards
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Crisis Prevention Institute (CPI)
Languages
English
Full Professional
Timeline
Residential Operations Manager
Jonesboro Human Development Center
06.2024 - Current
Charge Aide
First Choice Home Care Inc
11.2021 - Current
Bachelor of Science - Health Sciences
Arkansas State University
Minor - Sociology
Arkansas State University
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