Pharel Guibert
Austin,TX
Summary
To obtain a post to come work with you. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Additionally, I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Delivery Associate
Amazon
Austin, TX
10.2023 - Current
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Customer Service Representative
Nike
United States
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Agent (Contractor)
Latarana Group
Santiago Delos Caballeros, Dominican Republic
01.2019 - 05.2019
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
Customer Service Representative
Unites Nearshore Operations
Dominican Republic
05.2015 - 09.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with clients and staff.
Medical Haitian-Creole Translator
Alpha And Omega Clinic
Carberet, Haiti
01.2013 - 01.2015
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Researched cultural etiquette and specific use of slang words.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
CEO/Teacher
Almost Free English School
Port-Au-Prince, Haiti
01.2013 - 01.2015
- Achieved company growth by implementing strategic plans and streamlining operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Promoted a growth mindset in students by setting high expectations and providing support for individual academic goals.
- Monitored student progress closely using formative assessments, adjusting instructional approaches as needed for optimal learning outcomes.
- Enhanced student comprehension of complex texts through targeted reading strategies and guided practice activities.
Education
High School Diploma -
Coseco Vitoria Highschool
Croix Des Bourquets, Haiti06.2010
Skills
- Loading and unloading
- Package handling
- Time management skills
- Customer Service
- Documentation And Reporting
- Time Management
- Heavy Lifting
- Dependable and reliable
- Deadline Adherence
- Problem-Solving
- Teamwork and Collaboration
Linguisticknowledge - Languages
- Creole, Fluently, Fluently, Well
- French, Fluently, Fluently, Well
- English, Fluently, Fluently, Well
- Spanish, Fair, Fair, Fair
Personal Information
- Gender: Male
- Nationality: Haïtian
Timeline
Delivery Associate
Amazon
10.2023 - Current
Customer Service Representative
Nike
07.2023 - Current
Sales Agent (Contractor)
Latarana Group
01.2019 - 05.2019
Customer Service Representative
Unites Nearshore Operations
05.2015 - 09.2018
Medical Haitian-Creole Translator
Alpha And Omega Clinic
01.2013 - 01.2015
CEO/Teacher
Almost Free English School
01.2013 - 01.2015
High School Diploma -
Coseco Vitoria Highschool