Amanda D'Aragona
Melbourne
Summary
Organized manager bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in customer service ability to quickly learn new processes. Dedicated to business success.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician II/Bedside Discharge
Health First Family Pharmacy
07.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Streamlined prescription processing with accurate data entry and verification of patient information.
SERVER
Long Doggers Inc
11.2020 - 07.2023
- Upheld high sanitation and safety standards while delivering and serving food
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
BAR CONCESSIONS MANAGER
Southern Hospitality
09.2018 - 07.2023
- Maintained cleanliness of concession areas by adhering to strict sanitary regulations
- Coordinated inventory, maintaining proper levels during peak times while minimizing waste
- Managed and trained staff for accuracy, efficient production and prompt customer service
- Monitored concession signage and sales displays drawing in customers and increasing sales
- Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh
- Maintained the appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules
GENERAL MANAGER
Lou's Blues Bar and Grill
01.2014 - 04.2020
- Supported back office procedures, including hiring and employment processes
- Forecasted business requirements, prepared operating budgets, approved expenditures and took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors
- Skillfully scheduled front and back of house staff by anticipating high volume traffic to deliver customer service levels in line with company standards
- Led by example as role model for company core values and company culture
- Increased productivity and employee retention by improving operations and building good relationships with team members
- Delivered store sales and financial objectives by improving restaurant operations and developing leaders
- Managed food and supplies inventory to keep adequate levels for expected demands
- Managed finances for $1,000,000.00 per year operation, including making daily deposits, administering payroll and monitoring trends
LEAD BARTENDER
Dos Amigos
05.2012 - 01.2014
- Spoke to customers and recommended specials to build rapport, retention, and customer loyalty
- Recommended house specials to new clients to boost revenue
- Introduced new cocktail promotions that were popular with customers and increased sales during promotions
- Crafted beverages from well, top-shelf, and specialty spirits according to menu recipes or patron requests
- Adhered to all ABC and company-defined regulations
MANAGER
Ruby Tuesday
01.2008 - 05.2012
- Managed allocation of staff resources through close monitoring and projected future staff needs
- Communicated policy updates to the department, answered questions and enforced compliance
- Analyzed productivity reports to manage overall performance
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Improved the performance of individual team members by motivating and training each person
- Developed employees to improve their knowledge bases, increase team value and improve leadership potential
Education
BACHELOR OF SCIENCE - PSYCHOLOGY
George Mason University
Fairfax, VA05.2012
Skills
- Leadership through high stress situation
- Strategic decision-making
- Problem-solving skills
- Excellence in customer services
- Insurance billing
- Operations management
- Staff supervision
- Order management
Certification
- Florida Pharmacy Associate: Aztec, Florida Department of Health, Registered Pharmacy Technician, October 2024
Timeline
Pharmacy Technician II/Bedside Discharge
Health First Family Pharmacy
07.2023 - Current
SERVER
Long Doggers Inc
11.2020 - 07.2023
BAR CONCESSIONS MANAGER
Southern Hospitality
09.2018 - 07.2023
GENERAL MANAGER
Lou's Blues Bar and Grill
01.2014 - 04.2020
LEAD BARTENDER
Dos Amigos
05.2012 - 01.2014
MANAGER
Ruby Tuesday
01.2008 - 05.2012
BACHELOR OF SCIENCE - PSYCHOLOGY
George Mason University
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