Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
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Pharrell Johnson

Summary

Dynamic and results-driven professional with extensive experience in customer service and food service. Proven ability to enhance customer satisfaction through exceptional service and effective complaint resolution. Skilled in cash handling and POS systems, with a strong aptitude for multitasking in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbuck Coffee
PHOENIX, Arizona
10.2024 - Current
  • Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
  • Handled cash transactions accurately while following company policies regarding cash-handling procedures
  • Participated in regular staff meetings to discuss improvements in operations and share feedback from customers
  • Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly

Shift Lead

Cold Stone Creamery
Flagstaff/Phoenix, AZ
07.2023 - 07.2024
  • Create Ice Creams via Signature Creations or at an individualized level
  • Open the store (includes making/dipping waffles for the day, organizing utensils, and making sure the dining room is ready for guests)
  • Closing the store (includes putting away ice creams, cleaning dining room, cleaning restrooms, dishes, restocking our novelty items such as cakes, ice cream sandwiches, etc.)
  • Proficient in cash handling and utilizing the POS System.
  • Responded to customer inquiries and complaints in a professional manner.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Assisted in the training of new employees.

Certified Trainer

Potbelly Sandwich Shop
Phoenix, AZ
06.2021 - 07.2023
  • Primarily trained to help run day and nights which involved prepping with a slicer, running line (completing online orders, being efficient at stations such as load, dress, salad, and cash).
  • Organize the shop after lunch rush and set up shop for closing shifts
  • Trained to close as well which included tasks such as closing line/ back of house (Flipping stations, sweeping and scrubbing the floors, changing trash bags, cleaning lobby, etc).
  • Trained in opening line which included baking cookies, opening line with proper utensils, completed temp logs, set up soup/meatball warmers, create and complete prep list, and set up the detergent/sanitizer buckets for each station.
  • As well as becoming efficient in helping run a day/night shift, I was promoted to a Certified Trainer which involved training any new team member from associates to General Managers.

Education

Bachelor of Science - Kinesiology

Arizona State University
Phoenix
12-2026

High school diploma -

Camelback High School
Phoenix, AZ
05.2022

Bachelor of Science - Exercise Science

Northern Arizona University
Flagstaff, AZ

Skills

  • Customer service
  • Food service
  • Cash Handling
  • POS
  • Multitasking Abilities
  • Effective communication

Certification

Food Handler Certification

Languages

English, Fluent

Personal Information

Authorized To Work: US

Timeline

Barista

Starbuck Coffee
10.2024 - Current

Shift Lead

Cold Stone Creamery
07.2023 - 07.2024

Certified Trainer

Potbelly Sandwich Shop
06.2021 - 07.2023

Bachelor of Science - Kinesiology

Arizona State University

High school diploma -

Camelback High School

Bachelor of Science - Exercise Science

Northern Arizona University

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