PHARYTZA BERNARD

• Maintain a safe and structured environment by monitoring behavior and addressing concerns professionally.
• Document student progress and incidents while maintaining accurate and confidential records.
• Apply established policies, procedures, and behavioral expectations consistently.
• Handle challenging situations using effective communication, conflict resolution, and sound judgment.
• Communicate professionally with students, families, and staff from diverse backgrounds.

• Supervised children during daily activities while maintaining a safe, structured, and organized environment.
• Monitored behavior and addressed conflicts using clear communication and appropriate intervention.
• Followed established safety, health, and allergy procedures while maintaining accurate daily records.
• Led small-group activities requiring close observation, patience, and effective behavior management.

• Verified passenger identification and boarding documents while following TSA, airline, and security procedures.
• Managed passenger concerns and sensitive situations using professionalism, discretion, and sound judgment.
• Maintained accurate flight and passenger information while providing timely updates during operational changes.
• Coordinated with flight, gate, and ramp personnel to support safe and efficient operations.
• Trained new employees on boarding, safety, and emergency procedures to ensure compliance with established protocols.

• Processed customer transactions and handled cash accurately while following established store procedures.
• Balanced and reconciled cash registers, maintaining accurate financial records and accountability.
• Addressed customer concerns and policy questions calmly and professionally in a fast-paced environment.
• Trained new employees on store policies, procedures, and customer service.

GPA: 3.7 GPA