Summary
Overview
Work History
Education
Skills
Timeline
Generic

PHAT DANG

Katy,TX

Summary

Experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow. Track record of fostering collaborative environment and addressing challenges proactively.

Overview

14
14
years of professional experience

Work History

Insurance Office Coordinator

The Nguyens & Associates
05.2019 - 04.2025
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Handled claims processing efficiently, expediting settlements in a timely manner for satisfied clients.
  • Supervised policy renewal process, proactively reaching out to clients well in advance of expiration dates.

Indirect Transportation Agent

SAIGON CARGO LLC
01.2013 - 05.2018
  • Expedite and route movement of incoming and outgoing cargo and freight shipments in airline.
  • Responsible for about $800,000 value of cargo shipments monthly.
  • Inspect, count and document cargo from customers before shipments.
  • Manage the process of loading and unloading merchandises from the warehouse and the airport.
  • Techniques for handling, storing and transporting cargo.
  • Plan and schedule cargo shipments.

Medical Receptionist

HUNG LE EYE CENTER
06.2011 - 12.2012
  • Greeted and directed patients.
  • Answered the phone and scheduled the surgical outpatient appointment.
  • Verified Medicare, Medicaid and general insurance and all billing responsibilities.
  • Helped Vietnamese patients with translation during the medical procedure.

Education

B.B.A. - SUPPLY CHAIN MANAGEMENT

University of Houston-Downtown
Houston, TX
05.2014

A.A. - ACCOUNTING

Houston Community College
Houston, TX
01.2011

Skills

  • Results-driven
  • Team building
  • Customer service-oriented
  • Fluent in English and Vietnamese
  • Troubleshooting and problem solving
  • Safety-oriented

Timeline

Insurance Office Coordinator

The Nguyens & Associates
05.2019 - 04.2025

Indirect Transportation Agent

SAIGON CARGO LLC
01.2013 - 05.2018

Medical Receptionist

HUNG LE EYE CENTER
06.2011 - 12.2012

A.A. - ACCOUNTING

Houston Community College

B.B.A. - SUPPLY CHAIN MANAGEMENT

University of Houston-Downtown

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PHAT DANG