Phaven Berhe

• Provide high-level administrative support to executives, including managing calendars, scheduling meetings, and making travel arrangements.
• Prepare and edit correspondence, reports and presentations.
• Coordinate and organize meetings, conferences, and events.
• Manage and prioritize incoming communications, such as emails, phone calls and mail.
• Maintain confidential files and records, ensuring data security and accuracy.
• Conduct research and gather information to support decision-making.
• Handle sensitive and confidential information with discretion
• Streamline administrative processes and implement efficient systems.

• Facilitated with the start and development of the non-profit, organized and held fundraisers
• Key Accomplishments:
• Started the non-profit with a small group
• Strategized for upcoming events
• Organize and held three major fundraisers a year
• Organized and managed volunteers for onsite service.

• Effectively educating guests on the fabrics, features, fit, and function of product, culture and community
• Key Accomplishments:
• Consistently maintained and exceeded daily, weekly and quarterly sales goals
• Provided guests with world-class ‘education’ and guest experience
• Product Education: communicated special features, benefits, fabric properties and usage
• Culture Education: demonstrated the culture held within the company such as: attitude of fun, respect, support, empowerment, encouragement and passion, Established, retained, and deepened relationships with banking center customers and potential customers to achieve sales goals and provide quality customer service
• Opened deposit accounts, took loan applications, responded to customer inquiries, resolved issues, recognized and referred cross-sale opportunities
• Supported other sales associates as needed
• Assisted the Banking Center Manager in leading the sales and service process by acting as the "second in command"
• Fulfilling full service banking transactions, taking deposits for commercial and business accounts
• Balancing cash can, vault, and other tellers
• Servicing ATM machines, opening and closing safe deposit box, accepting and inputting out going wires
• Opened and closed the branch and handled day-to-day administration duties.

• Developed partnerships with Doctors and staff through identifying needs, discussing the benefits of equipment
• Key Accomplishments:
• Developing and maintaining relationships with established and new Doctor offices
• Consistently maintained sales goals and referrals
• Provided exceptional customer service by building trust, being efficient, having a sense of urgency
• Finding new business through cold calls and asking for referrals.

• Managed bank branch, supervised, trained, and mentored team members
• Key Accomplishments:
• Strategized to consistently meet and exceed organizational goals
• Assisted the Branch Manager in leading all aspects of the branch operations and sales performance
• Ensured branch met regulatory agency compliance and internal policies and procedures
• Provided superior customer service and cultivated and maintained key relationships resulting in lasting banking relationships and alliances.

• Established relationships with new and existing customers to ensure quality customer service standards
• Assisted the Branch Manager and Assistant Manager with directing all aspects of the Branch operations and sales performance
• Ensured that the branch was in compliance with all policies and procedures
• Worked towards meeting or exceeding all branch sales goals, customer service goals and objectives
• Key Accomplishments:
• Consistently maintained and exceeded monthly branch sales goals of over 2 million dollars of new business, met customer service goals and performed administration duties
• Maintained in-depth knowledge of products and services to cross-sell, improve sales growth, and ensure clients’ requirements are met
• Ensured that the branch was in compliance with all policies and procedures.

• Assisted customers with questions or issues regarding their accounts received via phone and/or correspondence
• Utilize computerized systems for tracking, information gathering, and troubleshooting.
• Research issues and troubleshoot for customers requesting assistance with newly opened and previously established accounts
• Performed many clerical duties, including faxing, heavy phone duties, and filing
• Met daily sales and service goals
• Assisted with training of new representatives
• Deeping existing customer relationships through cross-selling opportunities.

Key Accomplishments:

• Establish, retain, and deepen relationships with banking center customers and potential customers to achieve sales goals and provide quality customer service.
• Became a “Trusted Leader.”
• Assisted banking center manager in leading sales and service process by acting as "second in command.”
• Recognized for research issues and troubleshooting for customers requesting assistance with newly opened and previously established accounts
• Assisted in developing onboarding for new hires and trained associates with learning gaps
• Deepening existing customer relationships through cross-selling opportunities