Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phebbie Sant

Novi,MI

Summary

Skilled Pharmacy Technician with a proven track record at Walgreens, enhancing pharmacy operations and patient care through meticulous medication management and exceptional customer service. Demonstrates strong team collaboration and communication abilities, significantly improving patient satisfaction. Expert in efficient prescription processing and inventory management, contributing to a seamless healthcare experience. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

42
42
years of professional experience

Work History

Pharmacy Technician

Walgreens
04.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Pharmacy Technician Trainee

Chi St Luke the Vintage
01.2024 - 05.2024
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
  • Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
  • Counted, measured and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.

Catering Staff Member

Christians Catering
01.1983 - 09.2004
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained clean and organized workspaces, adhering to strict health standards.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
  • Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Promoted a positive work environment through effective teamwork and collaboration among staff members.
  • Supported successful events by setting up venue spaces according to client specifications.
  • Improved operational efficiency through effective communication with kitchen staff and event coordinators.
  • Participated in ongoing training sessions to stay current on industry trends and best practices.
  • Ensured timely food preparation and delivery for seamless event execution.
  • Greeted customers and answered inquiries regarding menu items and specials.

Sales Associate

Macy's Department Store
09.1998 - 01.2001
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.

Customer Service Representative

AAA Michigan
07.1988 - 02.2000
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

High School Diploma - General Education

Taylor Center
Taylor

Liberal Arts - Liberal Arts

Henry Ford Community College
Dearborn, MI

Skills

Excellent customer service

Timeline

Pharmacy Technician

Walgreens
04.2024 - Current

Pharmacy Technician Trainee

Chi St Luke the Vintage
01.2024 - 05.2024

Sales Associate

Macy's Department Store
09.1998 - 01.2001

Customer Service Representative

AAA Michigan
07.1988 - 02.2000

Catering Staff Member

Christians Catering
01.1983 - 09.2004

High School Diploma - General Education

Taylor Center

Liberal Arts - Liberal Arts

Henry Ford Community College

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Phebbie Sant