Phebe Ciemny
Denver,CO
Summary
Training and documentation specialist with 5+ years of experience designing onboarding materials, multi-module curricula, SOPs, and accessible learning resources for federal agencies, educational programs, and nonprofits. Skilled in instructional design, technical writing, facilitation, and translating complex policies into clear, engaging content. Strong foundation in DEIA-informed communication, adult learning principles, and cross-functional collaboration.
Overview
8
8
years of professional experience
Work History
Technical Writer
DHS – ICE, Office of Civil Rights Compliance (OCRC)
12.2022 - 02.2025
- Developed multi-module trainings, onboarding guides, and 30–50 page SOPs for civil rights and compliance programs.
- Translated complex policy and regulatory content into accessible learning materials.
- Delivered virtual trainings and created step-by-step instructional resources to improve consistency and retention.
- Ensured WCAG/508 accessibility across all documents and training materials.
- Standardized documentation systems to enhance clarity and long-term usability.
Correspondence Analyst & Training Lead
DHS – CISA, Executive Secretariat
01.2020 - 12.2022
- Designed and delivered onboarding and training for new analysts; created procedural manuals and facilitation guides.
- Processed high-level Congressional, White House, and interagency correspondence under tight deadlines.
- Supported policy education by drafting legislative review memos and simplifying complex regulatory language.
- Collaborated across divisions to align messaging, workflows, and policy interpretation.
Curriculum Writer & English Instructor
Best Brains Academy / Delta Prep
08.2018 - 09.2021
- Designed PSAT/SAT/ACT reading and writing curricula; improved student scores by ~20%.
- Taught mixed-skill classes using differentiated instruction aligned with learning plans.
Program Director of Prepped Writing
Prepped Learning LLC
07.2018 - 01.2020
- Founded the Writing Center branch of the company.
- Led writing education programs and delivered small-group workshops and individualized instruction.
- Developed the original “Building Blocks” writing curriculum and facilitated seminar series.
- Supported students with varied learning needs using differentiated instructional methods.
Peer Writing Tutor
George Mason University Writing Center
08.2017 - 05.2018
- Tutored undergraduate, graduate, and ELL students in composition, research, and citation.
- WAC-certified; nominated for Tutor of the Year.
Education
BFA - Creative Writing (Poetry)
George Mason University
01.2018
Skills
- Instructional design & Curriculum development
- Adult learning & LMS
- Technical writing
- SOPs & Onboarding materials
- Policy interpretation
- WCAG/508 accessibility
- DEIA-informed communication
- Training delivery & Public speaking
- Cross-functional coordination
- Microsoft Office, SharePoint, Google Suite, and Adobe Connect
Timeline
Technical Writer
DHS – ICE, Office of Civil Rights Compliance (OCRC)
12.2022 - 02.2025
Correspondence Analyst & Training Lead
DHS – CISA, Executive Secretariat
01.2020 - 12.2022
Curriculum Writer & English Instructor
Best Brains Academy / Delta Prep
08.2018 - 09.2021
Program Director of Prepped Writing
Prepped Learning LLC
07.2018 - 01.2020
Peer Writing Tutor
George Mason University Writing Center
08.2017 - 05.2018
BFA - Creative Writing (Poetry)
George Mason University