Phebe Wells
Henderson,United States
Summary
Twenty-three years of dedicated professional customer service skills very reliable cooperative while working well with others. I worked as a proven customer service representative in the field of insurance claims and communications.
Overview
38
38
years of professional experience
Work History
Financial Services Representative
Voya Financial
Hartford, Connecticut
09.2024 - Current
- Educated customers about different types of products available from the company's portfolio.
- Processed transactions quickly and accurately in accordance with established procedures.
- Identified potential areas of concern or improvement within a client's portfolio.
Financial Service Specialist
Nordstrom
Henderson, United States
01.2024 - Current
- Work from home position Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments
Insurance Agent
CSAA
Henderson, United States
06.2023 - 12.2023
- Work from home NV Insurance Agent , CSAA Answer inbound calls from customers to assist them with their auto and homeowner insurance
- Upsell products and assist with billing issues.
Healthcare Advocate Representative
UPS
Henderson, Nevada
05.2020 - 06.2023
- Meets established individual and team performance targets including recovery, resolution, productivity, and quality standards
- Utilizes logging systems to accurately reflect incident notes and steps taken
- Maintains up-to-date knowledge of services and resource materials to provide adequate support and accurate information to shippers and recipients
- Contacts package operations when situations require recovery of at-risk packages, transit intervention or when procedure dictates help needed as per our shipper's request to avoid dissatisfaction
- Protects UPS from service failures through advocating for Shippers and Recipients
- Maintains excellent quality by handling core UPS Premier incident volume as required
Reservation Agent
Enterprise Rent a Car
Las Vegas, United States
01.2019 - Current
- Work from home taking inbound calls making reservations for clients and customers
Credit Acceptance
01.2016 - Current
- Helping customers with their auto loans, collections, billing, legal documents, and handling complaints.
Customer Service Representative
Sparklett's Water Company
01.1993 - Current
- Answer phones handle complaints, calls, dispatch to drivers, data entry and handle billing.
Customer Service Representative
Pasadena Federal Credit Union
Pasadena, United States
01.1991 - Current
- Responsibilities included taking incoming calls, assist customers with account inquiries, posted payroll check.
Customer Service Representative
Allstate Insurance Company
01.1988 - Current
- Answer phone calls
Reservation Agent
Burke Williams Day Spa
- Current
- Take inbound calls to schedule appointments for all of our locations
- Also handle billing and order gift cards for our guests.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ 04.2025 - 06.2025
High School Diploma -
John Muir High School
PasadenaPsychology -
Argosy University
Skills
- Ability to Work Under Pressure
- Leadership Skills
- Computer Skills
- Communication Skills
- Ability to Work in a Team
- Collections
- Sales
- Operations
- Communications
- Loans
- Customer Service
- Billing
- Logging (Construction)
- Data Entry
- Financial Information eXchange (FIX) Protocol
Languages
English
Timeline
Bachelor of Science - Business Management
University of Phoenix
04.2025 - 06.2025
Financial Services Representative
Voya Financial
09.2024 - Current
Financial Service Specialist
Nordstrom
01.2024 - Current
Insurance Agent
CSAA
06.2023 - 12.2023
Healthcare Advocate Representative
UPS
05.2020 - 06.2023
Reservation Agent
Enterprise Rent a Car
01.2019 - Current
Credit Acceptance
01.2016 - Current
Customer Service Representative
Sparklett's Water Company
01.1993 - Current
Customer Service Representative
Pasadena Federal Credit Union
01.1991 - Current
Customer Service Representative
Allstate Insurance Company
01.1988 - Current
Reservation Agent
Burke Williams Day Spa
- Current
High School Diploma -
John Muir High School
Psychology -
Argosy University