Phecia Hardy
Montgomery,AL
Summary
Accomplished Mental Health Technician with a proven track record at Crossbridge Behavioral Health, adept in De-Escalation Techniques and fostering positive patient relationships. Excelled in crisis intervention, contributing to a 20% improvement in patient cooperation and safety. Skilled in Behavioral Health and effective communication, ensuring high-quality care and support in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Crossbridge Behavioral Health
08.2022 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Assisted in development of therapeutic activities for patients.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Provided emotional support to patients, helping them cope with mental health challenges.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
Patient Care Technician
Baptist Medical Center South
10.2021 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Reduced stress for patients and families through effective communication and empathetic support.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
Patient Care Tech
Wesley Garden
05.2019 - 06.2024
- Instructednewemp,oyeesonproper techniques of performing daily tasks
- Provided emotional support for patients and families during difficult times
- Documented information in patients charts and communicated status updates to interdisciplinary Care team.
- Also work the first desk
Patient Care Technician
Three Folds Care
08.2020 - 02.2021
- Assisting clients with their activities of daily living.
- Helping with cooking and cleaning
- Maintain a safe environment
- Transportation using company van
Education
Diploma - Computer Skills
Jefferson Davis High School
Montgomery, AL05.2019
Skills
- De-Escalation Techniques
- Stress reduction techniques
- Suicide Prevention
- Behavior Management
- Patient Safety Management
- Computer skills
- Sales
- Communication
- Google drive
- Microsoft Excel
- Customer service
- Relationship building
- Typing
- Telemarketing
- Data entry
- Behavioral Management
- Progress Monitoring
- Bipolar Disorder Knowledge
- Family engagement
- Self-Care Promotion
- Anger Management
- Care Plan Development
- Patient Assessment
- Eating Disorder Awareness
- Vitals monitoring
- Behavioral Health
- Active Listening
- Critical Thinking
- Activities of Daily Living ADL Assistance
- Employee Training
- Group Therapy
- Nursing Assistance
- Behavioral support
- Mental Health Assessment
- Progress Documentation
Certification
Phlebotomy
Timeline
Mental Health Technician
Crossbridge Behavioral Health
08.2022 - Current
Patient Care Technician
Baptist Medical Center South
10.2021 - Current
Patient Care Technician
Three Folds Care
08.2020 - 02.2021
Patient Care Tech
Wesley Garden
05.2019 - 06.2024
Diploma - Computer Skills
Jefferson Davis High School
Phlebotomy
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