Phelan De La Fuente
Alamogordo,NM
Summary
Developed strong organizational and data management skills in structured office environment, seeking to transition into new field. Proficient in handling sensitive information with discretion and accuracy. Looking to leverage these skills to contribute to dynamic and collaborative team setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Records Clerk
City Of Alamogordo Police Department
08.2022 - Current
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Generated reports from database systems to track records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Transferred inactive records to storage to free up space and preserve history.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Followed established policies and procedures to maintain compliance with regulations.
- Enhanced accuracy in data entry tasks by consistently adhering to quality control measures and promptly addressing errors.
- Updated records with new information.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Resolved discrepancies in record data through thorough research and cross-referencing of related documents.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
- Followed confidentially regulations to maintain privacy.
- Provided excellent customer care by responding to inquiries and requests for information.
- Improved records organization by implementing efficient filing systems and digitizing key documents.
- Utilized document imaging software to index, store and retrieve records.
- Streamlined scanning processes by implementing standardized procedures for digitizing physical documents, resulting in more efficient record management.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Archived and disposed of documents according to established policies.
- Compiled, sorted and filed high volume of documents.
- Operated office equipment to scan and copy documents.
- Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Managed incoming and outgoing mail for Police Department.
- Followed security protocols to protect sensitive and proprietary information.
Kennel Officer
City Of Alamogordo Police Department
10.2019 - 08.2022
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Expedited emergency situations by remaining calm under pressure, quickly assessing circumstances, and taking appropriate action as needed.
- Promoted good hygiene in animals by seeing to grooming needs.
- Supported training efforts for new hires, sharing best practices for animal care and kennel maintenance tasks.
- Assisted in successful pet adoptions by creating detailed profiles highlighting each animal''s unique personality and needs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Monitored animals for behavioral problems and signs of health issues.
- Educated visitors and staff on proper animal care and handling.
Cashier
Lowe's Home Centers, LLC
04.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Learned duties for various and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
GED -
New Mexico State University Adult Basic Education
2400 N. Scenic Dr. Alamogordo, NM 8831001.2018
Skills
- Filing systems expertise
- Electronic archiving
- Document analysis
- Procedure implementation
- Filing systems
- Clerical skills
- Document scanning
- Records management
- Computer operations
- Phone answering
- Fast learner
- Organizational skills
Certification
CIT- Crisis Intervention Team, Participated in training in August 2024 to further my skill in critical situations with citizens on a daily basis.
Timeline
Records Clerk
City Of Alamogordo Police Department
08.2022 - Current
Kennel Officer
City Of Alamogordo Police Department
10.2019 - 08.2022
Cashier
Lowe's Home Centers, LLC
04.2018 - 10.2019
GED -
New Mexico State University Adult Basic Education
CIT- Crisis Intervention Team, Participated in training in August 2024 to further my skill in critical situations with citizens on a daily basis.
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