Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phelecia Burns

Biloxi,MS

Summary

I am a cross-functional professional with over a decade of experience in Human Resources, executive operations, and insurance claims adjusting. My background combines corporate HR strategy with field and catastrophe claims handling, giving me a unique blend of people-centric service and analytical expertise. I excel in high-pressure environments and pride myself on my attention to detail, policy compliance, and exceptional client service. I’m seeking to leverage both my administrative leadership and claims-adjusting experience in a hybrid role within the insurance industry. Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.

Overview

12
12
years of professional experience

Work History

Virtual Executive Assistant / Consultant (Freelance)

The Virtual Chaos Coordinator
03.2017 - Current
  • Provided operations and systems consulting to small business owners and online entrepreneurs, particularly in legal, coaching, and logistics industries.
  • Delivered back-end systems audits, CRM setup, and custom SOP playbooks—improving efficiency for clients by an average of 25%.
  • Managed executive scheduling, inboxes, and vendor relations, freeing clients up to focus on revenue-generating tasks.
  • Remote

Human Resources & Executive Support Specialist

Federal Contractors & Tech Startups
01.2014 - Current
  • Led full-cycle HR operations, payroll, and onboarding for teams of 20–100 employees across multi-state government contracts.
  • Created employee handbooks, policy documentation, and managed annual compliance audits with zero findings for two consecutive years.
  • Coordinated benefits, leaves of absence, and 401(k) compliance with providers such as Gusto and Guideline.
  • Supported executive teams with calendar management, confidential correspondence, and SOP development—improving workflow clarity by 40%.
  • Oversaw hiring and recruiting processes, reducing time-to-fill by 30% through ATS management and streamlined candidate pipelines.
  • Remote & Onsite

Independent CAT Claims Adjuster

Eberl / Pilot / IA Firms
01.2021 - 01.2023
  • Investigated and processed catastrophe property claims (wind, hail, hurricane) across Louisiana, Texas, Mississippi, and Florida following major weather events.
  • Maintained 98% policy compliance on all submitted claims, including inspection notes, estimates, and documentation.
  • Prioritized urgent claim files with high-value losses, reducing average resolution time by 20% through efficient triage and proactive client contact.
  • Built rapport with policyholders during emotional and high-stress events, resolving conflicts and questions with empathy and professionalism.
  • Completed 300+ field inspections and virtual scoping assignments across residential and commercial properties.
  • Remote | Gulf Coast Region

Education

Master of Science - Business Management & Leadership

Western Governors University
Salt Lake City, UT
03-2023

Skills

  • Licensed in multiple states (NPN: 1935871)
  • Xactimate & policy interpretation
  • State Farm & Citizens experience
  • Damage inspection & estimating
  • Claims documentation & compliance
  • Strong analytical and investigative skills
  • Remote team leadership & coordination
  • Microsoft Office Suite, Salesforce, and CRM tools
  • Exceptional written and verbal communication
  • Conflict resolution & customer satisfaction

Timeline

Independent CAT Claims Adjuster

Eberl / Pilot / IA Firms
01.2021 - 01.2023

Virtual Executive Assistant / Consultant (Freelance)

The Virtual Chaos Coordinator
03.2017 - Current

Human Resources & Executive Support Specialist

Federal Contractors & Tech Startups
01.2014 - Current

Master of Science - Business Management & Leadership

Western Governors University