Phelecia Langford-Purnell
Gautier,MS
Summary
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Development Representative
Legendary Tax Service LLC
08.2021 - Current
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Built relationships with customers and community to promote long term business growth.
- Utilized Salesforce CRM to manage sensitive client information and update existing and new client profiles.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Completed over 100 touches and customer calls per day, exceeding required 50 calls per day
Retail Sales Associate
Home Depot
03.2023 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Informed customers of promotions to increase sales productivity and volume.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
Sales Development Representative
PHP Agency INC
10.2019 - 08.2021
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Won new business by articulating full value of company's capabilities to prospects.
- Achieved and exceeded monthly and annual sales targets.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Kept detailed records of daily activities through online customer database.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Life Insurance Sales Agent
Independent
06.2013 - 10.2019
- Generated quotes and proposals for clients to match individual needs.
- Educated clients on insurance policies and procedures.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Developed sales strategies to increase sales of insurance policies.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Generated leads through cold-calling, networking and other outreach methods.
- Developed comprehensive marketing plans to promote insurance products to potential clients.
- Negotiated contracts and terms of sale with potential customers.
- Identified and solicited sales prospects in agency databases.
Education
Master of Science - Business Management & Leadership
Western Governors Unversity
Salt Lake City, UT03.2023
Bachelor of Arts - Foreign Languages And Literatures
University of Southern Mississippi
Hattiesburg, MS05.2015
Skills
- Email Marketing Campaign
- Marketing Effectiveness
- Interpersonal Communication Skills
- Regional Accounts
- Pipeline Growth
- Outbound Sales Management
- New Business Generation
- Cold Calling
- CRM Tracking
- Customer Service and Assistance
- Commission Sales
- Establishing Contacts
Certification
- Sales Development Representative - CourseCareers, June 2023
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Sales Associate
Home Depot
03.2023 - 06.2023
Sales Development Representative
Legendary Tax Service LLC
08.2021 - Current
Sales Development Representative
PHP Agency INC
10.2019 - 08.2021
Life Insurance Sales Agent
Independent
06.2013 - 10.2019
Master of Science - Business Management & Leadership
Western Governors Unversity
Bachelor of Arts - Foreign Languages And Literatures
University of Southern Mississippi
- Sales Development Representative - CourseCareers, June 2023
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