Phelmar Chenier
Houston,TX
Summary
Dynamic Warehouse Lead at US Foods with a proven track record in optimizing inventory control and enhancing order accuracy. Skilled in quality control and effective communication, I implemented process improvements that significantly reduced lead times. Committed to safety and efficiency, I fostered a collaborative team environment to drive operational excellence.
Experienced with warehouse operations, including inventory management and workflow optimization. Utilizes strong leadership and problem-solving skills to improve efficiency. Track record of fostering team collaboration and adapting to changing needs.
Overview
16
16
years of professional experience
Work History
Warehouse Lead
US Foods
11.2020 - Current
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored over 400 team members on best practices for inventory management and equipment usage.
- Implemented process improvements that increased order accuracy and reduced lead times.
- Managed inventory control systems, optimizing stock levels to meet demand without overstocking.
- Coordinated logistics for inbound and outbound shipments, enhancing delivery efficiency.
- Conducted regular audits of inventory and equipment to maintain operational standards.
- Developed training materials to improve staff onboarding and operational knowledge retention.
- Collaborated with cross-functional teams to streamline processes and enhance overall warehouse performance.
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing 60 employees during shifts.
- Oversaw 60 warehouse staff and maintained efficiency in fast-paced environment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Used hand-held scanners and physical logs to accurately track item movements.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Prepared thousands pallets of boxes for easy transportation between customer and storage locations.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
- Acted as liaison between company departments and warehouse teams.
- Reduced product damage during storage and transportation by 60% by enforcing proper handling techniques and safety protocols.
- Implemented quality control measures to ensure products met company standards before shipment to customers.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Streamlined order processing for faster turnaround times and increased customer satisfaction.
Dispatcher
Lightning Flash Freight
02.2018 - 08.2022
- Coordinated thousands of freight shipments by utilizing advanced logistics software to optimize delivery schedules.
- Managed communication between 50 drivers and 400 clients to ensure timely updates and resolution of issues.
- Oversaw daily dispatch operations, ensuring compliance with safety regulations and company policies.
- Streamlined routing processes, resulting in improved efficiency and reduced transit times for shipments.
- Mentored new dispatch staff on best practices for effective communication and problem-solving techniques.
- Analyzed transportation data to identify trends, enhancing decision-making for future operational strategies.
- Developed training materials for dispatch procedures, contributing to improved onboarding experiences for new hires.
- Implemented quality control measures that improved overall service reliability and customer satisfaction ratings.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Directed dispatching, routing, and tracking of 55 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
Warehouse Forklift Operator
Wilson Supply-National Oilwell Varco
06.2011 - 01.2021
- Operated forklifts to efficiently transport millions of materials and products within warehouse environment.
- Loaded and unloaded goods from trucks, ensuring safe handling and compliance with safety protocols.
- Maintained accurate inventory records using warehouse management systems for tracking shipments.
- Conducted regular inspections of forklift equipment to ensure optimal performance and safety compliance.
- Collaborated with 60 team members to streamline loading processes, improving overall workflow efficiency.
- Assisted in training 100 new staff on safe forklift operation and proper material handling techniques.
- Monitored stock levels and reported discrepancies to management for timely resolution.
- Implemented best practices for storage organization, enhancing accessibility and reducing retrieval times.
- Wrapped thousands of pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built thousands of pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received millions of products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked millions materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Reduced product damage by 80% by performing routine forklift maintenance and safety checks.
- Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Packed millions of items into appropriate containers for shipment.
Hot Shot Driver
UPS
03.2013 - 11.2019
- Delivered freight efficiently to meet tight schedules and customer expectations.
- Operated various vehicles, ensuring compliance with safety regulations and company policies.
- Managed route planning to optimize delivery times and reduce fuel consumption.
- Maintained accurate logs of vehicle inspections, maintenance, and deliveries for record-keeping.
- Collaborated with dispatchers to resolve delivery issues and enhance service quality.
- Implemented best practices for load securing and equipment handling to minimize damage risks.
- Streamlined delivery processes by adopting technology for real-time tracking and communication with customers.
- Maintained strong relationships with 40 plus clients by consistently delivering exceptional service in a timely manner.
- Handled urgent requests efficiently, prioritizing tasks based on client needs and deadlines.
- Enhanced customer satisfaction by maintaining professionalism and timely communication during pickups and deliveries.
- Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
- Collaborated with dispatchers to coordinate efficient pickup and delivery schedules.
- Safely transported high-priority cargo, ensuring timely delivery and minimizing risk of damage.
- Participated in ongoing professional development opportunities related to driving techniques, industry trends, and regulatory changes to stay ahead of the curve.
- Supported company growth by maintaining a positive reputation within the industry, leading to increased referrals and repeat business.
- Completed thorough pre-and post-trip inspections to maintain safety standards and prevent breakdowns.
- Navigated challenging weather conditions safely while maintaining schedule integrity for time-sensitive shipments.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Assisted in training new drivers on company policies, safe driving practices, and route planning strategies.
- Contributed to increased profitability by seeking out additional loads when possible without compromising safety or legal requirements.
- Interacted with customers and offered exemplary service, escalating issues to manager.
- Performed daily vehicle inspections and completed reports regarding issues with trucks.
- Developed strong knowledge of local traffic patterns, allowing for quicker navigation when faced with road closures or delays.
Golf Cart Driver
Airserve
05.2010 - 02.2013
- Operated golf carts efficiently to transport passengers through airport terminals.
- Ensured compliance with safety protocols while assisting multiple passengers with mobility needs.
- Maintained cleanliness and organization of golf cart fleet, enhancing operational readiness.
- Collaborated with 20 team members to optimize transportation schedules and service delivery.
- Monitored vehicle performance, reporting maintenance needs promptly for timely repairs.
- Trained new drivers on operational procedures and customer service best practices.
- Implemented process improvements that reduced wait times for passenger pickups significantly.
- Provided exceptional customer service, addressing inquiries and ensuring positive experiences for all users.
- Continually updated knowledge of flight patterns, etiquette, and rules to better serve guests.
- Adhered to safety guidelines, reducing the risk of accidents or injuries while operating carts.
- Developed strong rapport with frequent clients which led to increased loyalty among customers.
- Reduced wait times for flyers by effectively managing cart availability during peak hours.
Education
High School Diploma -
Lamar University
Beaumont, TX05.2010
Skills
- Attention to detail
- Punctual and reliable
- Time management
- Quality control
- Data entry
- Documentation and reporting
- Order documentation
- Verbal and written communication
- Data processing
- Sales support
- Risk assessment
- Regulatory compliance
- ERISA compliance
- Excellent communication
- Professionalism
Timeline
Warehouse Lead
US Foods
11.2020 - Current
Dispatcher
Lightning Flash Freight
02.2018 - 08.2022
Hot Shot Driver
UPS
03.2013 - 11.2019
Warehouse Forklift Operator
Wilson Supply-National Oilwell Varco
06.2011 - 01.2021
Golf Cart Driver
Airserve
05.2010 - 02.2013
High School Diploma -
Lamar University