Phelyna Souza
San Mateo,CA
Summary
Dedicated and dynamic professional with extensive experience in property management and affordable housing compliance. Proven track record in managing multimillion-dollar properties and ensuring adherence to housing regulations and standards. Strong leader with a focus on cultivating tenant relationships, optimizing compliance processes, and enhancing operational efficiency for high occupancy rates.
Overview
15
15
years of professional experience
Work History
Sr. Community Manager
Midpen Housing
07.2014 - Current
- Oversee compliance with affordable housing regulations, including tax credit compliance and rental assistance programs
- Manage contract and lease negotiations, ensuring compliance with legal and ethical standards
- Enhance tenant relations and satisfaction through effective communication and program implementation.
- Analyzed performance metrics to continuously refine content strategy, optimizing reach and engagement levels.
- Organized successful community events that fostered networking opportunities and increased member satisfaction.
- Built strong relationships with key influencers, contributing to the growth of the community''s reach and reputation.
Leasing Consultant
FPI Management
09.2013 - 07.2014
- Assisted in the compliance of housing programs, promoting understanding of tenant rights and responsibilities
- Managed contracts and lease negotiations to uphold fair housing practices and standards.
Administrative Assistant III
Bank of America Home Loans
04.2009 - 04.2013
- Provided support in mortgage documentation and compliance checks to ensure alignment with housing regulations
- Maintained database management and documentation, facilitating smooth processes for compliance audits.
Education
Certification -
Tax Credit Specialist
Certification -
Certified Occupational Specialist
05.2018
Certification -
Certified Loan Processor
05.2009
High School Diploma -
Westmont High School
05.2004
Skills
- Strong proficiency in Microsoft Word, Excel, Outlook, RealPage, Yardi, ACCucert, and internal processing systems
- Knowledge of affordable housing regulations and compliance standards
- Exceptional competency in budget development and financial forecasting related to property management
- Experience in vendor service management and negotiating contracts with a compliance focus
- Ability to improve processes and standards to ensure regulatory adherence
Leadership Experience
- Results-driven leader with over ten years of experience mentoring teams and fostering a culture of compliance and accountability.
- Proven ability to lead initiatives aimed at enhancing operational efficiency and tenant satisfaction.
- Strong communication and problem-solving skills, enabling effective collaboration across departments.
References
Available upon request.
Timeline
Sr. Community Manager
Midpen Housing
07.2014 - Current
Leasing Consultant
FPI Management
09.2013 - 07.2014
Administrative Assistant III
Bank of America Home Loans
04.2009 - 04.2013
Certification -
Certified Loan Processor
High School Diploma -
Westmont High School
Certification -
Tax Credit Specialist
Certification -
Certified Occupational Specialist
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