Phenecia Holcombe
Las Vegas ,Nevada
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar Waiter
Holman Draft Hall
Houston Texas
06.2022 - 07.2024
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Poured and prepared mixed drinks for customers daily.
Bar Waiter
Parma Pizza Restaurant and Lounge
Houston
08.2019 - 07.2021
- Preparing and serving high-quality alcoholic and non-alcoholic beverages. Using a till to take orders and process payments. Checking customers identification and age verification. Engaging with customers and advising them about current promotions.
Restaurant Waiter
Prospect Park
Houston Texas
05.2015 - 07.2018
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Restaurant Waiter
Olive Garden
Houston Texas
01.2014 - 04.2016
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
Houston Community College
Houston, TXSkills
- Customer Service
- Strong multitasking
- Cleaning and sanitization
- Order Taking
- Memory retention
- POS Systems
- Beverage Preparation
- Beverage Service
- Wine Knowledge
- High-volume dining
Certification
TAM CARD
FOOD HANDLER SAFETY CARD
Timeline
Bar Waiter
Holman Draft Hall
06.2022 - 07.2024
Bar Waiter
Parma Pizza Restaurant and Lounge
08.2019 - 07.2021
Restaurant Waiter
Prospect Park
05.2015 - 07.2018
Restaurant Waiter
Olive Garden
01.2014 - 04.2016
Houston Community College
TAM CARD
FOOD HANDLER SAFETY CARD