Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phenice Segers

Wilmington,NC

Summary


Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Office/Customer Service Representative

Food Lion
12.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Organized and detail-oriented with a strong work ethic.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

Education

Certificate - Business Administration

Cape Fear Community College
Wilmington, NC

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Call management
  • POS systems expert
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Cash register operation
  • Refunds and exchanges
  • Multitasking

Timeline

Office/Customer Service Representative

Food Lion
12.2023 - Current

Certificate - Business Administration

Cape Fear Community College

Similar Profiles

CREATE PROFILE