Phenicia Akins
St Louis,MO
Summary
Nurturing Preschool Teacher's Aide possessing first-rate communication, organizational and time management abilities. In-depth knowledge of early childhood education and development and age-appropriate instructional practices. Warm and caring individual with [Number] years of experience supervising [Number] children simultaneously and employing activities to support learning objectives.
Conscientious Healthcare professional offering over 3 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Preschool Teacher's Assistant
Casa Dia Montessori
09.2023 - Current
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Encouraged children to interact with each other and participate in group activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Organized snack time and nap hours.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Supervised children during in-classroom activities and on playground.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Medical assistant
BJC Physician Group
02.2022 - 09.2023
- Clean medical equipment
- Interview patients to gather medical information
- Record vital statistics or other health information
- Explain technical medical information to patients
- Clean patient rooms or patient treatment rooms
- Collect biological specimens from patients
- Prepare patient treatment areas for use
- Give medications or immunizations
- Gastroenterology
- Endocrinology
- Primary care
- Respiratory Clinic
- Clean medical equipment
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Perform routine laboratory tests and sample analyses
- Greet and log in patients arriving at office or clinic
- Show patients to examination rooms and prepare them for the physician
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Assess physical conditions of patients to aid in diagnosis or treatment
- Collect biological specimens from patients
- Dispose of biomedical waste in accordance with standards.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Customer Service
RDI Corp
10.2020 - 02.2022
- Discuss goods or services information with customers or patrons
- Respond to customer problems or complaints
- Maintain financial or account records
- Refer customers to appropriate personnel.
- Delivered exceptional customer service, exceeding member expectations consistently.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
- Maintained standards of quality, timeliness, productivity and customer service.
MEDICAL ASSISTANT
A. Rohani Medical Clinic
02.2019 - 07.2020
- Record vital statistics or other health information
- Clean patient rooms or patient treatment rooms
- Give medications or immunizations
- Control prescription refills or authorizations
- Interview patients to gather medical information
- Explain technical medical information to patients
- Clean medical equipment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Personal Care Assistant
Chrysalis
12.2018 - 02.2019
- Document client health or progress
- Maintain client information or service records
- Monitor health or behavior of people or animals
- Prepare foods or meals
- Teach health or hygiene practices
- Perform housekeeping duties.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Medical Assistant - Externship
A. Rohani Medical Clinic
10.2018 - 11.2018
- Clean patient rooms or patient treatment rooms
- Control prescription refills or authorizations
- Record vital statistics or other health information.
Teacher
Stepping Stones Children's Academy
09.2017 - 12.2017
- Plan educational activities
- Read to students
- Monitor student performance
- Monitor student behavior, social development, or health
- Set up classroom materials or equipment
- Discuss problems or issues with supervisors.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Education
AED/BLS/First Aid Certified -
American Heart Association
Las Vegas, NVMedical Assistant -
Milan Institute
Las Vegas, NV01.2018
High School Diploma -
Desert Rose High School
Las Vegas, NV08.2017
Skills
- Greet customers, patrons, or visitors
- Organized
- 2 years Microsoft office (word,excel)
- Able to make patients feel at ease
- Clean and sanitize tools and work environment
- ICD-9 ICD-10 and CPT knowledge
- Record patient medical histories
- Great Communicating skills
- Assist practitioner to perform medical procedures
- Ability to complete z-track, subcutaneous, intramuscular and intradermal injections
- Answer office phones and schedule appointments
- Computerized Billing/Coding (EMR/EHR)
- Perform clerical work in medical settings
- Schedule and confirm patient appointments & surgeries
- Patience and Empathy
- Age-Appropriate Activities
- Parent-Teacher Communication
- Gross Motor Skills Development
- Health and safety
- Strong Work Ethic and Dependable
- Communicating with Parents and Teachers
- Organizational and Planning Skills
- Caring and Empathetic Demeanor
- Promoting Social and Emotional Development
- Classroom Management
- Special Needs Support
- Outdoor Play Supervision
Timeline
Preschool Teacher's Assistant
Casa Dia Montessori
09.2023 - Current
Medical assistant
BJC Physician Group
02.2022 - 09.2023
Customer Service
RDI Corp
10.2020 - 02.2022
MEDICAL ASSISTANT
A. Rohani Medical Clinic
02.2019 - 07.2020
Personal Care Assistant
Chrysalis
12.2018 - 02.2019
Medical Assistant - Externship
A. Rohani Medical Clinic
10.2018 - 11.2018
Teacher
Stepping Stones Children's Academy
09.2017 - 12.2017
AED/BLS/First Aid Certified -
American Heart Association
Medical Assistant -
Milan Institute
High School Diploma -
Desert Rose High School
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