Phenicia Akins
St Louis,US
Summary
Dedicated healthcare professional with over three years of experience in fast-paced environments. Skilled in organizing patient charts, preparing rooms, and assisting in diagnostic processes through lab testing and medication administration. Customer Service Representative focused on enhancing experiences through effective communication and problem-solving, delivering tailored solutions to foster loyalty.
Overview
8
8
years of professional experience
Work History
Patient care technician
Davita Dialysis center
St. Louis, MO
12.2024 - 01.2026
- Monitored patient vital signs during dialysis treatments, ensuring safety and comfort.
- Operated dialysis machines, ensuring proper settings and functionality throughout procedures.
- Collaborated with healthcare team to assess patient conditions and treatment plans.
- Educated patients on dialysis process and post-treatment care, enhancing their understanding and compliance.
- Documented patient progress and treatment outcomes in electronic health records, supporting accurate and timely care delivery.
- Prepared and sanitized equipment according to infection control protocols and guidelines.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
Preschool Teacher's Assistant
Casa Dia Montessori
St Louis, MO
09.2023 - 11.2024
- Supported teachers in delivering Montessori curriculum and engaging activities that fostered student learning.
- Monitored children's behavior to maintain a safe and nurturing classroom environment.
- Updated parents on student progress and classroom events to strengthen home-school connections.
Medical Assistant
BJC Physician Group
Saint Louis, MO
07.2022 - 09.2023
- Assisted providers during patient examinations and procedures, enhancing overall patient care.
- Managed patient scheduling and coordinated appointments, streamlining clinic operations.
- Collected and documented patient medical histories for accurate record-keeping.
- Performed routine laboratory tests and maintained equipment in optimal condition.
- Ensured compliance with health regulations and maintained a clean clinical environment.
- Educated patients on treatment plans and medication instructions, improving patient comprehension.
Customer Service
RDI Corp
Henderson, NV
11.2020 - 02.2022
- Resolved complex member issues by escalating to specialists, enhancing overall first-contact resolution rates.
- Referred clients to appropriate personnel, streamlining response times and expediting issue resolution.
- Maintained accurate account records while processing transactions, supporting billing accuracy and audit compliance.
Medical Assistant
A. Rohani Medical Clinic
Las Vegas, NV
11.2018 - 11.2020
- Monitored and reported vital sign changes to enable faster clinical interventions and improve patient outcomes.
- Coordinated provider communications to expedite treatment decisions and decrease patient wait times.
- Redesigned record workflows to enhance patient intake accuracy, significantly reducing scheduling errors.
- Managed medical supply inventory to ensure compliance and prevent stock interruptions, supporting seamless clinic operations.
Personal Care Assistant
Chrysalis
Las Vegas, NV
12.2017 - 10.2019
- Supported clients in daily living activities and personal hygiene to promote independence and dignity.
- Administered medication according to prescribed schedules and guidelines.
- Delivered emotional support and companionship to improve client morale and overall well-being.
Education
AED/BLS/First Aid Certified -
American Heart Association
Las Vegas, NV11.2018
Certified Medical Assistant Diploma -
Milan Institute
Las Vegas, NVHigh School Diploma -
Desert Rose High School
Las Vegas, NVSkills
- Gastroenterology
- Endocrinology
- Organized
- Microsoft Office
- ICD-9
- ICD-10
- CPT
- Dialysis machine operation
- Patient education
- Infection control
- Electronic health records
- Medical terminology
- Attention to detail
- Patient assistance
- Prior authorizations
Timeline
Patient care technician
Davita Dialysis center
12.2024 - 01.2026
Preschool Teacher's Assistant
Casa Dia Montessori
09.2023 - 11.2024
Medical Assistant
BJC Physician Group
07.2022 - 09.2023
Customer Service
RDI Corp
11.2020 - 02.2022
Medical Assistant
A. Rohani Medical Clinic
11.2018 - 11.2020
Personal Care Assistant
Chrysalis
12.2017 - 10.2019
AED/BLS/First Aid Certified -
American Heart Association
Certified Medical Assistant Diploma -
Milan Institute
High School Diploma -
Desert Rose High School