Summary
Overview
Work History
Skills
Timeline
Generic

Phenicia Case

Prineville,OR

Summary

Dynamic and results-driven professional with experience at Arby's, excelling in customer service and teamwork. Proven ability to multitask effectively while maintaining high standards of quality. Recognized for enhancing guest satisfaction through efficient operations and clear communication. Strong cash handling skills complemented by a self-motivated approach to achieving team goals.

Overview

15
15
years of professional experience

Work History

Crew Member

Arbys
03.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Stocked shelves to organize aisles in assigned department.

Volunteer Janitor

Donna Lyon
02.2022 - 11.2023

Assisted with various tasks.

Conducted thorough cleaning of each section within the facility when closed.

Take out the garbage

Wipes down all surfaces

Sweep and mop ,vacuum

Scrub the all bathrooms and kitchen areas and sanitize everything

  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

House Keeping

Laguna Motel
07.2019 - 12.2020
  • Maintained a clean and organized environment by performing light housekeeping duties and laundry tasks.
  • Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
  • Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
  • Enhanced guest experience by replenishing amenities promptly as part of daily housekeeping duties.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
  • Maintained a clean, safe working environment through regular equipment maintenance checks and workstation housekeeping duties.
  • Maintained strong communication with housekeeping and maintenance departments to address any guest room issues quickly.

Volunteer Care Provider

Donna Lyon
04.2010 - 02.2017
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Organized medication and provided reminders according to schedule.
  • Reduced patient anxiety and stress through effective communication and active listening skills.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Planned and cooked nutritious meals to meet specific dietary needs.
  • Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
  • Ensured continuity of care by maintaining accurate records of all interactions, interventions, observations, and outcomes related to each patient''s progress.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with mobility needs, using proper body mechanics to prevent injury while transferring or repositioning them.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.

Skills

  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Cash handling
  • Customer service
  • Initiative and Self-motivation
  • Self-discipline
  • Flexible schedule
  • Resilience and persistence

Timeline

Crew Member

Arbys
03.2023 - Current

Volunteer Janitor

Donna Lyon
02.2022 - 11.2023

House Keeping

Laguna Motel
07.2019 - 12.2020

Volunteer Care Provider

Donna Lyon
04.2010 - 02.2017
Phenicia Case