Pheobe Escamilla

Assistant Manager

Walmart

Baxley, GA

04.1999 - 10.2017

Efficiently handled and resolved customer service inquiries and complaints.
Developed a system for tracking inventory and ordering supplies as needed.
Created reports on sales trends, inventory levels, and financial data.
Resolved conflicts between team members in an effective manner.
Collaborated with management on developing strategic plans for achieving business goals.
Ensured compliance with safety regulations and company policies.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Assisted in the development of operational strategies to ensure efficient and productive operations.
Monitored employee attendance records, timekeeping, and payroll information.
Supervised daily operations including scheduling shifts, assigning duties.
Conducted regular performance reviews for employees to identify areas of improvement.
Established processes for monitoring customer satisfaction levels.
Proposed or approved modifications to project plans.
Assigned work and monitored performance of project personnel.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Created and managed budgets for travel, training, and team-building activities.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Analyzed business performance data and forecasted business results for upper management.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality, and conformance.
Interviewed prospective employees and provided input to HR on hiring decisions.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.