Pheonte Dobson
Jacksonville
Summary
Professional driver with extensive experience in navigating diverse terrains and ensuring on-time delivery. Known for strong collaboration and results-driven approach. Reliable team player who adapts to changing logistics and excels in route planning and safety protocols.
Overview
12
12
years of professional experience
Work History
CDL A Truck Driver
Mcelroy Truck Lines
03.2024 - Current
- Ensured timely deliveries by consistently meeting or exceeding customer expectations for punctuality.
- Managed heavy loads safely by securing cargo correctly and verifying weight distribution before departure.
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Adhered strictly to all applicable state laws governing commercial trucking operations ensuring both personal safety and legal compliance.
- Contributed to a positive work environment by promoting company values and fostering supportive relationships with colleagues in various departments.
- Assisted with loading/unloading tasks when necessary to maintain schedule adherence and expedite delivery process completion times.
- Maintained a safe driving record by conducting thorough pre-trip and post-trip inspections.
- Increased vehicle lifespan through regular preventative maintenance checks according to manufacturer recommendations.
Sales Representative
Cellularsales
08.2023 - 03.2024
- Conducted daily inventory on incoming and existing supplies
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Traveled between Verizon locations to gather necessary business materials
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Fostered collaborative environment, sharing best practices among sales team.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Owner/Operator
Leatherneck Trucking LLC
10.2021 - 11.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
Sales Representative
Cellularsales
07.2020 - 10.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Cable Installation Technician
Southeastern Cable Contractors
10.2019 - 07.2020
- Provide excellent customer care as well as maintaining professional relationships with coworkers
- Attended weekly meetings on job requirements, company goals, and future training
- Completed installations to company and state wide regulations
- Implemented new procedures and software to maximize satisfaction and decrease potential repeats
- Installed and repaired internal wiring within homes and businesses for necessary cable, internet and television systems
- Provides appropriate and necessary information for customers to fully understand the product and services capabilities
- Take daily and weekly inventory on equipment within vehicle to ensure that jobs can be completed successfully
- Drives and maintains company vehicle
- Communicates with coworkers and supervisors on a daily basis to ensure proper guidelines and procedures are met
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
Alarm Technician
Defenders
06.2019 - 10.2019
- Provide customer service to each customer while performing routine maintenance, repair and installations of security systems
- Successfully met individual and company monthly sales goals
- Maintained extensive inventory of security system wiring and parts to successfully complete jobs in a timely and efficient manner
- Remained in contact with customers to ensure security systems were working properly
- Communicated with previous customer to maximize satisfaction in product and minimize future repeats
- Boosted company reputation through consistent delivery of high-quality workmanship on all projects.
- Improved customer satisfaction through timely and accurate installation of alarm systems.
- Enhanced alarm system efficiency by implementing advanced troubleshooting techniques.
- Trained new technicians in proper installation techniques and safety protocols, resulting in a more cohesive team dynamic.
Premise Technician
AT&T
03.2018 - 06.2019
- Tested and evaluated hardware and software to determine efficiency, reliability, and compatibility with existing systems
- Provided outstanding customer service while receiving a 5 out of 5 customer rating with minimal repeats
- Diagnosed network device and electrical problems and implemented necessary and procedural solutions
- Completed over 45 installations, repairs, and tests within the AT&T U-Verse digital TV, internet and voice services in a months time period
- Attended daily meetings to ensure company and individual goals were being met as well as acquiring necessary equipment for jobs
- Maintained inventory of company and personal supplies to guarantee job completion
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
- Streamlined operations by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
- Educated customers on how to use Internet/TV service.
Car Sales Associate
Lejeune Honda
06.2017 - 12.2017
- Successfully developed personal sales strategies in order to manage time wisely and assist customers in an upmost professional manner
- Coordinated dealer to dealer trades and controlled inventory on a day to day basis
- Attended weekly training sessions that developed negotiation techniques to increase closed sales ratio and increase marketing platforms
- Worked alongside multiple financial institutions to confirm possible qualifications for customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Car Sales Associate
Marine Chevrolet and Cadillac
11.2016 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Participated in community outreach events as a representative of the dealership to foster positive relationships within the local area.
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
Car Sales Associate
Stevenson Automotive Group- Hyundai
07.2016 - 11.2016
- Participated in community outreach events as a representative of the dealership to foster positive relationships within the local area.
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Conducted thorough vehicle walk-arounds and test drives, highlighting key features and benefits to prospective buyers.
- Enhanced dealership reputation by delivering exceptional customer service throughout all stages of the car buying process.
- Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
- Assisted in organizing promotional events, attracting new customers and increasing overall sales volume.
Supply Chain Specialist
United States Marine Corps
02.2013 - 07.2016
- Operating on personal computers as well as completing tasks such as multimedia data entry, generating routine reports and scanning and retrieving system functions
- Generate, revise and distribute necessary documents to units for future missions
- Maintained and organized an extensive warehouse with all equipment, as well as a filing system to ensure smooth transitions for all units
- Carried out routine supply runs for all units to be mission ready
- Provided assistance to all ranks and ensured all issues were handled in a respectful and timely manner
- Developed comprehensive performance metrics to monitor supply chain efficiency and identify areas for improvement.
- Provided ongoing support to global logistics teams, ensuring timely shipment of products across borders.
- Established effective communication channels between departments for seamless supply chain operations.
- Maintained optimal inventory levels to meet operational requirements.
Education
High School Diploma -
North Brunswick High School
Leland, NC06-2012
Skills
- Cargo securing
- Route optimization
- Vehicle maintenance
- Regulatory compliance
- Delivery management
- Customer service
- Time management
- Inventory management
- Pre-trip inspection
- Safety protocols
- Record keeping
- Problem solving
- Communication skills
Timeline
CDL A Truck Driver
Mcelroy Truck Lines
03.2024 - Current
Sales Representative
Cellularsales
08.2023 - 03.2024
Owner/Operator
Leatherneck Trucking LLC
10.2021 - 11.2022
Sales Representative
Cellularsales
07.2020 - 10.2021
Cable Installation Technician
Southeastern Cable Contractors
10.2019 - 07.2020
Alarm Technician
Defenders
06.2019 - 10.2019
Premise Technician
AT&T
03.2018 - 06.2019
Car Sales Associate
Lejeune Honda
06.2017 - 12.2017
Car Sales Associate
Marine Chevrolet and Cadillac
11.2016 - 06.2017
Car Sales Associate
Stevenson Automotive Group- Hyundai
07.2016 - 11.2016
Supply Chain Specialist
United States Marine Corps
02.2013 - 07.2016
High School Diploma -
North Brunswick High School
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