Summary
Overview
Work History
Education
Skills
Timeline
Generic
Phetsamon Oupaxay

Phetsamon Oupaxay

Hercules,CA

Summary

Dynamic and result-oriented professional with 20+ years of experience in Management, Phlebotomy, and Administration.

Proven track record of executing growth strategies in the health care industry.

Overview

20
20
years of professional experience

Work History

Regional Manager

Cal Regional
04.2025 - Current
  • Assist the Chief Academic Officer and Director of Academics in managing assigned instructors and facilities in assigned region(s).
  • Supervise instructors and ensure they adhere to company policies.
  • Interview prospective instructors.
  • Partner with human resources during the onboarding process to ensure that all new hires complete the necessary paperwork and receive applicable training.
  • Help schedule and confirm instructors for future classes.
  • Partner with Laboratory Supervisor in training laboratory staff.
  • Identify potential issues and recommendations for resolution management.
  • Develop and maintain positive relationships with partners and communicate with them accordingly.
  • Monitor NHA and curriculum pass rates.
  • Assist with the scheduling of national exams and CPR.
  • Adhere to CLIA standards.
  • Oversee the drug screening process.
  • Partner with the Vice President of Operations to manage classroom inventory and deliveries.
  • Provide the necessary customer service required for ongoing student/client satisfaction.
  • Establish relationships with nearby medical facilities for students to complete the clinical portion of the program.
  • Communicate with externship sites and resolve issues as necessary.
  • Perform other duties as assigned.

Supervisor

LabCorp
02.2024 - 04.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

Clinical Laboratory Manager

Bay PLS
06.2024 - 01.2025
  • Implemented safety protocols in the lab, resulting in a significant reduction of accidents and incidents.
  • Increased patient satisfaction with timely and accurate test results through efficient laboratory operations.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Addressed issues related to staffing levels or scheduling in a timely manner, ensuring sufficient coverage for all laboratory tasks.
  • Improved laboratory efficiency by implementing new processes and streamlining workflows.

Patient Services Supervisor

Quest Diagnostics
11.2005 - 04.2023
  • Developed and implemented patient services policies and procedures.
  • Coordinated with healthcare providers to ensure quality care for patients.
  • Monitored patient satisfaction surveys, identified areas for improvement, and developed plans for implementation.
  • Provided training and guidance to staff on customer service standards and practices.
  • Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
  • Created reports summarizing patient services activities including statistics related to utilization rates, wait times.
  • Established performance goals for staff members and provided feedback on progress towards achieving those goals.
  • Assisted in the development of budgets related to patient services operations.
  • Collaborated with other departments within the organization to coordinate support services for patients.
  • Participated in meetings with department heads regarding changes in policies or procedures affecting patient care.
  • Evaluated staffing needs based on projected volumes of patients and managed personnel accordingly.
  • Managed personnel accordingly.
  • Conducted interviews with prospective employees for positions within the Patient Services Department.
  • Built work schedules and staff assignments, considering workload, space, and equipment availability.
  • Recruited, hired, and trained new medical and facility staff. Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Managed business operations for 15 Quest locations. Assist with multiple acquisitions.
  • Direct supervision of 40 employees; training, coaching, and development.
  • Weekly payroll.
  • Led multiple community outreach. Collaborated with sales and logistics; rebuilt and maintained client relationships.
  • Long-term care facility blood draw.

Education

CA Certified CPT 00022919

Boston Reed

Skills

    -Phlebotomy

    -Customer Service Skills

    -Communication Skills

    -Data Entry & Analysis

    -Process Improvement

    -Cost Reduction Management

    -Problem Tracking

Timeline

Regional Manager

Cal Regional
04.2025 - Current

Clinical Laboratory Manager

Bay PLS
06.2024 - 01.2025

Supervisor

LabCorp
02.2024 - 04.2025

Patient Services Supervisor

Quest Diagnostics
11.2005 - 04.2023

CA Certified CPT 00022919

Boston Reed

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