Hunter Gillman

Sales motivated tech support to completion of new inquires to loyal customers turning them into members, while working as a team to help & sell as much as possible.

• Proven to work well with a team, meet goals, and provide excellent customer service to inexperienced users of computers. Apple, Microsoft, etc.
• Make 60-100 outbound calls to inside leads where customers submitted tickets & we provide them with the care and direction to decent malicious software, deeper technical issues.
• Focused on selling product to keep clients protected on the internet, and provided 24/7 tech support to answer questions/concerns/retain customers/ and reach sales goals daily & weekly.
• Answered customers' questions regarding products, prices, and availability.
• Contributed to team objectives in fast-paced environment.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Quoted prices, credit terms and other bid specifications.
• Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
• Managed customer service inquiries and complaints for customer satisfaction.
• Improved monthly sales with successful marketing, sales and customer relations approaches.
• Tracked inventory and reviewed retail trends to make timely and proactive business decisions.

• I was responsible for the operation of the sales floor, management of staff, handling of deposits, planning floor sets, and ensuring a smooth/successful business operation
• Running of the Sales Floor
• Dictating positions for staff
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Trained team members in successful strategies to meet operational and sales targets.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• I specialize in Portrait Photography as well as Lifestyle and Branding for many different companies and individuals
• Professional Models and Brand Names utilize my years of experience and unique touch to create the images and overall aesthetic they desire
• All business operations including my website, marketing, social media analytics, and Ecommerce
• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Individual and Business customer service and interactions
• Location preparation, wardrobe, and time of shoot
• Set up lighting, prepared sweeps and organized area for photography sessions.
• Supported photography and video shoots by helping with equipment setup.
• Took photos from different angles and perspectives to capture perfect images.
• Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
• Reviewed images and selected best frames to present in client portfolio for purchase.

• As a Collector I personally managed Accounts for delinquent clients on their car loans
• I strategized payment plans, worked on a team to meet goals and certain quota's
• I worked with clients, with a communication standard of customer service, and successfully retrieving payments and noting accounts
• Process payments, bring loans to current status
• Customer Service with clients with an understanding & communicative nature
• Managed finances with certain policies and procedures
• Outbound/Inbound Calls
• Communicate with 30+ clients a day
• Created and strategized payment plans specific to a client in order to help them succeed.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Maintained high volume of calls and met demands of busy and productive group.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Responded to customer inquiries and provided detailed account information.

• As the keyholder and salesman for J Crew Factory I was responsible for closing the store, opening the store, and also making sure that everything ran smoothly while keeping a sales quota and managing other team members
• Complete Store Operations and Official Customer and Business Contact
• Store and Merchandise Appearance
• Urban Outfitters

• As a salesman for Urban Outfitters I was responsible for the stores general appearance and providing excellent and timely customer service
• Fitting Room Operation
• Loss Prevention
• Worked varied hours to meet seasonal and business needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Greeted customers and offered assistance for increased customer satisfaction.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed efficient cash register operations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Honoree of [Honor Name]
• Professional Development: [Subject]
• [Number] GPA 3.8