Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phhichtowady Chea

San Diego,CA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Eager to develop and advance professionally into a more challenging position.


Overview

10
10
years of professional experience

Work History

Shift Manager

Shake Shack
05.2023 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Meet and exceed financial and profitability goals.
  • Leads the management life cycle.
  • Oversee inventory, quality and safety.
  • Accountable for management payroll and scheduling.
  • Responsible for employee relations.
  • Manage the facility while upholding our standards of excellence and hospitality.

Certified Cross Trainer

Shake Shack
05.2018 - 04.2023
  • Trained new hires Shake Shack's standards and policies.
  • Coached team members into future trainers.
  • Assisted Shift Managers with running rest breaks and meal breaks.
  • Performed store openings and closing.
  • Supported other locations to keep up with new sales.

Manager

AMC Theatres
02.2022 - 06.2022
  • Review financial numbers to optimize financial results and the guest experience.
  • Assist with hiring, training, developing, and appropriately disciplining associates.
  • Listen, communicate, and work effectively with guests in a high-volume setting.
  • Uphold AMC's business practice standards and ensure compliance with company programs and policies
  • Assist the General Manager/Senior Manager with achieving guest service and financial goals associated with Food and Beverage
  • Oversee and complete theatre administrative reports
  • Perform daily, opening, and closing operational and administrative duties

Crew Member

AMC Theatres
08.2013 - 02.2019
  • Took orders, prepared meals, and collected payments.
  • Supervised the concession stand.
  • Delegated crew member’s breaks in a timely manner.
  • Trained new hires opening and closings tasks.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Associate of Arts - Sociology

San Diego Mesa College
Mesa College Drive
08.2017

Skills

  • Managing Cash Register
  • Guest Satisfaction
  • Delegating Work
  • Administration and Reporting
  • Motivating Performers
  • Food Safety and Sanitation
  • Hospitality Management
  • Negotiation and Conflict Resolution
  • Inventory and Supply Management
  • Cash Drawer Balancing

Timeline

Shift Manager

Shake Shack
05.2023 - Current

Manager

AMC Theatres
02.2022 - 06.2022

Certified Cross Trainer

Shake Shack
05.2018 - 04.2023

Crew Member

AMC Theatres
08.2013 - 02.2019

Associate of Arts - Sociology

San Diego Mesa College

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Phhichtowady Chea