Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Phi Chung

San Jose,CA

Summary

Skilled Business Development leader offering 20+ years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

30
30
years of professional experience
1
1
Certificate

Work History

Production Associate

Tesla Inc.
Fremont, CA
03.2022 - Current
  • Organized work to meet demanding production goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations.
  • Took part in company-offered training sessions to improve skills and knowledge.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Investigated reports of defective, damaged or malfunctioning parts, assemblies, equipment and systems to identify problems and resolutions.
  • Interacted with internal partners to track development progress and address non-conforming issues to avoid negative impacts on completion timelines.
  • Collaborated with Quality Assurance departments to determine quality project deliverables for Model 3.
  • Delivered troubleshooting assistance to Facility Maintenance to bring machines back to full functionality.
  • Documented production information via daily system logs and discussed issues with management.

Pre-Loader

United Parcel Service, UPS
Menlo Park, CA
12.2021 - 03.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Exceeded goals through effective task prioritization and great work ethic.

Business Development Manager

Bonzai Capital, LLC
Anaheim, CA
01.2015 - 02.2020
  • Managed and maintained 150+ accounts; focusing on customer relationships experiences
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Developed and implemented value-added strategies to increase profitability, expand market share and cement customer relationships.
  • Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
  • Capitalizing on industry expertise in developing business model, including B to B sales management
  • Increasing sales through national and independent dealer network
  • Negotiated, prepared and signed contracts with clients.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Researched and identified opportunities for account growth, account penetration and market expansion.

Senior Account Executive

Reflektion
San Mateo, CA
01.2012 - 01.2015
  • Responsible for the management of sales campaigns for brand awareness and build strong relationships with national and local clients
  • Managing cross-functional teams
  • Improving internal knowledge based on competitive landscape, best in house practices and marketable client success stories
  • Leveraging relationships to grow business partnerships, optimizing for shared goals
  • Maintained contact information database by keeping account details updated, clear and relevant.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Originated new business transactions by incorporating expertise and value propositions.
  • Collaborated with research analysts to devise strategies for lead generation and growth.
  • Developed strategies using market research with support from cross-functional teams.
  • Facilitated account acquisition team progress, setting monthly targets and goals for revenue and customer satisfaction.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.

Senior Account Manager

Precise Software Solutions
San Mateo, CA
01.2010 - 01.2013
  • Accountable for ensuring all tactical expectations are met based on the project scope while maintain a positive relationship with client touchpoints
  • Partnered with EMC’s engineers for strategic and operational reviews to evaluate needs to uncover opportunities
  • Prepared and negotiated pricing for services, ensuring account profitability
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Supervised 3 lower-level account managers to maintain excellent services for over 117 accounts.
  • Collaborated with Product Manager to determine company goals and translate goals to individual clients needs.
  • Developed deep knowledge of customer businesses and relationship to company objectives.

Independent Sales Consultant

North American Bancard
San Francisco Bay Area, CA
05.2008 - 02.2011
  • Conveyed love of products sold and devotion to company, customers and brand in sales presentations to establish credibility and make personal connections with clients.
  • Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
  • Surveyed industry- and target-specific accounts by utilizing published regulatory databases, trade journals and magazines and other media outlets.
  • Contributed to sales meetings and presented trends and market insights to sales team leaders and members to encourage implementation of successful techniques and propel team forwards.
  • Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.
  • Used strong customer service skills to develop loyal customer base, increasing repurchasing rate 92%.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Managed end-to-end management of transactions, financial records, and support.
  • Orchestrated efficient and performance-oriented daily work plan to maximize time usage and customer connections.
  • Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
  • Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.

Account Executive

Konica Minolta Business Solutions US
San Jose, CA
02.2005 - 09.2008
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
  • Identified client business needs by gaining understanding of goals, objectives and processes.
  • Recorded and maintained sales prospect and sales data within customer relationship management system.
  • Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
  • Marketed and sold solutions and services to stakeholders across multiple levels of organization.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Implementation Engineer

WorldCom
San Jose, CA
02.1999 - 11.2002
  • Assisted clients with monitoring all Telecom implementation lifecycles.
  • Inspected changes before client performed user acceptance testing.
  • Created statistical reporting policies and procedures currently serving as optimal performance benchmarks.
  • Prepared, checked and coordinated documentation to support component design and application.
  • Presented project information and status updates to customers and fielded concerns.
  • Performed various tests on processes and prepared documents.
  • Worked with technical staff on system audit to execute implementations on time and within functional parameters.
  • Implemented operations and installations for turn up of SONET and OPTICAL systems.

Project Manager

Cotelligent Inc.
San Jose, CA
03.1997 - 12.1999
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Provided management for internal personnel, contractors and vendors.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Inside Sales Account Manager

JC Paper
San Jose, CA
04.1995 - 03.1997
  • Contributed to team success by helping train and motivate less experienced team members.
  • Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
  • Managed book of business with over 30 regular customers across multiple product lines.
  • Prospected new leads with high level of outbound calls to both cold and warm contacts.
  • Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
  • Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
  • Incorporated new products seamlessly and integrated offerings into routine sales calls.
  • Captured business by explaining, demonstrating and highlighting products through conversations and formal presentations.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Surpassed sales goals by 126% annually with implementation of diverse sales tools and strategies.
  • Adjusted sales strategies to recapture flagging market segments proactively identified through consistent tracking.
  • Matched customers to products based on in-depth understanding of different business models and needs.

Customer Service Representative

JC Paper
San Jose, CA
05.1992 - 04.1995
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.

Education

Associate of Applied Science - Accounting And Business Management

Heald College
San Jose, CA
1996

Skills

  • Customer Service
  • Sales Force Management
  • Shipping and Receiving Oversight
  • CRM Platforms
  • Business Development
  • Process Improvement
  • Enterprise Sales
  • Project Management
  • Consultative Selling Techniques
  • Customer Acquisition
  • Negotiation
  • Inventory Assessments
  • 5S Principles
  • 5S Methodology
  • Lean Methodology
  • Vendor Selection
  • Timely Project Completion
  • Business Process Reengineering
  • Scrum Methodology
  • New Business Opportunities
  • Credit and Debt Card Processing
  • Atlassian JIRA
  • Manufacturing
  • Operations support

Certification


  • Business Analysis Professional - Skillsoft ( ID: 53800149)
  • Product Management - Skillsoft ( ID: 52350159, 52793072, 52770641, 52157851)
  • Scrum Fundamentals Certified (SFC) - SCRUMstudy ( ID: 887699 )

Languages

Vietnamese
Native or Bilingual

Timeline

Production Associate

Tesla Inc.
03.2022 - Current

Pre-Loader

United Parcel Service, UPS
12.2021 - 03.2022

Business Development Manager

Bonzai Capital, LLC
01.2015 - 02.2020

Senior Account Executive

Reflektion
01.2012 - 01.2015

Senior Account Manager

Precise Software Solutions
01.2010 - 01.2013

Independent Sales Consultant

North American Bancard
05.2008 - 02.2011

Account Executive

Konica Minolta Business Solutions US
02.2005 - 09.2008

Implementation Engineer

WorldCom
02.1999 - 11.2002

Project Manager

Cotelligent Inc.
03.1997 - 12.1999

Inside Sales Account Manager

JC Paper
04.1995 - 03.1997

Customer Service Representative

JC Paper
05.1992 - 04.1995

Associate of Applied Science - Accounting And Business Management

Heald College

Similar Profiles

CREATE PROFILE
Phi Chung