Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Phi Nguyen

BILOXI,MS

Summary

Dedicated Customer Service Professional with extensive experience in delivering exceptional service to diverse clients. Demonstrated patience and active listening skills while effectively communicating in both English and Vietnamese. Committed to enhancing client satisfaction through personalized support and engagement.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I have a strong computer skill like anything about account management.

Overview

1
1
Language
3
3
years of professional experience

Work History

Nails Tech

Star Nail Spa 2
07.2026 - Current
  • Applied gel, acrylic, and polish treatments according to client preferences and nail health needs
  • Performed manicure and pedicure services with consistent attention to sanitation and client comfort
  • Consulted with clients to recommend nail services, colors, and aftercare guidance
  • Sanitized tools, workstations, and equipment to maintain clean, safe service environment
  • Resolved patient inquiries about appointments, billing, and coverage with accurate, courteous communication.
  • Documented calls, service requests, and follow-up actions in electronic health record systems.

Nail Technician

Royal Nails Lounghe
12.2025 - 06.2026
  • Scheduled appointments and managed service flow to support efficient daily operations.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Offered advice and recommended products to improve and maintain nails.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.

Restaurant Server

Kien Giang Diverville
08.2025 - 11.2025
  • Greeted guests promptly and presented menu recommendations based on preferences and specials.
  • Took accurate orders and communicated modifications clearly to kitchen staff.
  • Delivered food and beverages efficiently while maintaining attentive table service.
  • Monitored guest needs and resolved service requests with professionalism.
  • Coordinated with team members to maintain smooth dining room operations.

Restaurant Server

Hana Pho
09.2024 - 01.2025
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.

Crew Member

McDonald's Restaurant
11.2023 - 12.2023
  • Operated POS system to process orders accurately and efficiently.
  • Assembled customer orders quickly while maintaining service accuracy.
  • Prepared menu items following food safety standards and quality procedures.
  • Restocked ingredients, supplies, and packaging to support continuous operations.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

High School Diploma -

D'Iberville High School
15625 Lamey Bridge Rd, Biloxi, MS 39532

Skills

  • Nail art techniques
  • Nail care consultation
  • Customer service
  • Attention to detail
  • Time management
  • Problem-solving
  • Flexible and adaptable
  • Dependability
  • Teamwork and collaboration
  • Active listening
  • Relationship building
  • Decision-making
  • Positive demeanor
  • Computer skills

Accomplishments

  • Increased productivity by implementing multiple process improvements.
  • Maximized profits by reducing expenses, renegotiating contracts, and streamlining operations.
  • Resolved product issue through consumer testing.
  • Grew customer base 60% by providing first-rate service.

Languages

Vietnamese
Native or Bilingual

Interests

  • Electronics and Circuit Building
  • Participating in fundraising events to support local charities, schools, or community projects
  • Robotics
  • Tech enthusiast, passionate about exploring the latest advancements and innovations

Timeline

Nails Tech

Star Nail Spa 2
07.2026 - Current

Nail Technician

Royal Nails Lounghe
12.2025 - 06.2026

Restaurant Server

Kien Giang Diverville
08.2025 - 11.2025

Restaurant Server

Hana Pho
09.2024 - 01.2025

Crew Member

McDonald's Restaurant
11.2023 - 12.2023

High School Diploma -

D'Iberville High School