Phi Vong
West Covina,CA
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 17 years of hands-on experience in Aviation Repair operations. Proficient in inventory management and vendor relations and management. Disciplined professional committed to assist driving sales goals for the company.
Overview
17
17
years of professional experience
Work History
Repair Department Director
Unical Aviation
10.2023 - Current
- Increased department efficiency by streamlining processes and implementing new technologies.
- Maximized employee engagement by creating a positive work environment that encouraged growth, innovation, and open communication.
- Drove performance improvements across all functional areas by implementing targeted training programs tailored to individual skillsets.
- Created talented team of 7-8 employees through effective coaching and teaching.
- Implemented best practices in change management to effectively lead organizational transformations.
- Cultivated strong partnerships both internally and externally through effective relationship management and stakeholder engagement efforts.
- Managed relationships with key stakeholders, fostering trust and collaboration between departments and external partners.
- Developed comprehensive strategies for achieving organizational goals and objectives.
Senior Repair Manager
Unical Aviation
02.2019 - 10.2023
- Streamlined communication channels between departments which led to more efficient problemsolving.
- Conducted regular performance evaluations for staff members which contributed to their professional development.
- Collaborated with other managers to develop company-wide best practices for repair operations.
- Reduced repair turnaround times and cost through innovative solutions.
- Participated in recruitment efforts, assisting in the selection of highly skilled technicians to join the team.
- Improved repair process efficiency by streamlining processes and implementing time-saving strategies.
- Enhanced customer satisfaction by addressing concerns promptly and providing clear communication throughout the repair process.
- Negotiated contracts with vendors for cost-effective repair process procurement.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supervised 7-8 employees and scheduled shifts.
- Developed strong relationships with vendors, negotiating favorable pricing for parts and supplies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Repair Manager
Unical Aviation
02.2017 - 02.2019
- Contributed to increased revenue by upselling additional services when appropriate during customer interactions.
- Streamlined communication channels between departments which led to more efficient problemsolving.
- Cultivated a collaborative working environment among team members that resulted in higher productivity levels.
- Conducted regular performance evaluations for staff members which contributed to their professional development.
- Developed strong relationships with vendors, negotiating favorable pricing for parts and supplies.
- Collaborated with other managers to develop company-wide best practices for repair operations.
- Participated in recruitment efforts, assisting in the selection of highly skilled technicians to join the team.
- Supervised 5-6 employees and scheduled shifts.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Negotiated contracts with vendors for cost-effective materials procurement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Repair Service Supervisor
Unical Aviation
10.2012 - 02.2016
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Completed bi-weekly payroll for 4-5 employees.
- Interceded between employees during arguments and diffused tense situations.
Repair Service Associate
Unical Aviation
03.2007 - 10.2012
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Responded to customer calls and emails to answer questions about products and services.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Coordinated with internal departments to ensure seamless support for clients'' needs across various channels.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
- Answered approximately 500 emails per day to resolve questions and problems.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Delivered prompt service to prioritize customer needs.
Education
Associate Of Applied Arts - Fashion Merchandising
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CASkills
- Performance Optimization
- Problem-Solving
- Training and mentoring
- Goals and performance
- Workflow Coordination
- Employee performance evaluation
- Order Management
- Vendor Relationship Management
- Decision-Making
- Problem Resolution
- Negotiation
- Tri Lingual in English, German and Cantonese
Timeline
Repair Department Director
Unical Aviation
10.2023 - Current
Senior Repair Manager
Unical Aviation
02.2019 - 10.2023
Repair Manager
Unical Aviation
02.2017 - 02.2019
Repair Service Supervisor
Unical Aviation
10.2012 - 02.2016
Repair Service Associate
Unical Aviation
03.2007 - 10.2012
Associate Of Applied Arts - Fashion Merchandising
FIDM/Fashion Institute of Design & Merchandising
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