Phia Bowen
Brooklyn,NY
Summary
Experienced professional bartender with a proven track record in crafting cocktails and providing exceptional service. Works effectively in diverse establishments, including large-scale casual dining venues, bars, and lounges. Committed to delivering high-quality cocktails and creating memorable experiences, even in high-pressure environments. Adaptable and thrives in any setting or situation. Takes pride in maintaining an organized and tidy workspace, ensuring maximum productivity and efficiency. Possesses the ability to handle multiple projects simultaneously and a keen attention to detail, making me a valuable addition to your team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Beverage Manager
Shakin Crab
05.2021 - 07.2023
- Batched cocktails for frozen drink machine
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained highest standards for beverage quality and service, thru training.
- Prepared fruits for garnish and practiced proper storage
- Organized special events and promotions that attracted new patrons and increased overall sales revenue.
- Purchased beverage stock and handled all inventory needs.
- Served high customer volumes during private events, nights, and weekends.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
Bar Manger
The Steel Mill
08.2020 - 11.2022
- Launched reopening of The Steel Mill bar
- Crafted special drink and cocktail menus
- Batched draft cocktails and replaced kegs.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Hosted private events for up to 80 guests
- Updated pos systems inventory daily
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
Bartender
The Cecil Steakhouse/ Minton’s Playhouse
09.2019 - 03.2020
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Monitored bar inventory and replenished as necessary
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, often resulting in 10%-15% higher profits than peers
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Upheld strict regulations for safe alcohol service and food safety.
Bartender
Howl At The Moon
07.2017 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables and bar simultaneously without compromising service quality
- Bussed and reset tables to keep dining room and work areas clean
- Worked with POS system to place orders and collect payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared garnishes
- Prepared custom drink orders by accurately measuring and mixing ingredients.
Bartender
Cove Lounge
05.2015 - 06.2019
- Mixed classic, house and specialty cocktails for bar guests and service bar.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Upsold menu items to customers, selling 15% more than other employees
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender/Manager
Evo Cocktail Lounge & Restaurant
07.2017 - 08.2019
- Managed a team of 8 staff members, keeping them up to date with any restaurant changes and proper food handling procedures
- Maintained timely rotation of tables to ensure larger profits
- Handled issues that came up on the floor while in service
- Booked guest reservations and accommodated guests without reservations
- Ensured exceptional guest experiences through attentive service
- Settled all cash registers at the end of the shift, paid cash workers, and entered profits into computer programs
- In charge of running Saturday and Sunday brunch.
Bartender
Wray's Caribbean restaurant
10.2012 - 01.2015
- Open bar and set dining tables for daily service
- Greeted and seated patrons
- Executed cocktails and mocktails while taking food orders for roughly 30-50 guests
- Checked identification to enforce age requirements for alcoholic beverages.
Education
High School Diploma -
Brooklyn School For Music & Theater
Brooklyn, NY09.2009
Skills
- POS software proficiency
- Engaging personality
- Alcohol awareness
- Drink Preparation Techniques
- Menu Memorization
- Suggestive Selling
- Inventory Management
- Liquor, beer, and wine knowledge
Certification
- Food Protection certificate - 2016
- Serve Safe certified -2022
- TIPS certified -2024
Timeline
Beverage Manager
Shakin Crab
05.2021 - 07.2023
Bar Manger
The Steel Mill
08.2020 - 11.2022
Bartender
The Cecil Steakhouse/ Minton’s Playhouse
09.2019 - 03.2020
Bartender
Howl At The Moon
07.2017 - 08.2019
Bartender/Manager
Evo Cocktail Lounge & Restaurant
07.2017 - 08.2019
Bartender
Cove Lounge
05.2015 - 06.2019
Bartender
Wray's Caribbean restaurant
10.2012 - 01.2015
High School Diploma -
Brooklyn School For Music & Theater
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