Summary
Overview
Work History
Education
Skills
Timeline
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Phil Afuwape

Ontario,CA

Summary

Phillip Afuwape is an accomplished IT Specialist with a profound mastery of cutting-edge technologies, specializing in business integration and system optimization. With a Bachelor's degree in Computer Information systems/ Business Administration and over 6 years of hands-on experience. Proficient in business systems, applications, and processes, with expertise in computer architecture, software, and support techniques. Skilled in data tools, reporting applications, and data storage. Strong interpersonal and communication skills, able to convey technical information to non-technical audiences. Analytical thinker with the ability to make strategic decisions, analyze business processes, and ensure data security and confidentiality. His robust skill set encompasses strong business acumen, collaborative teamwork, leadership skills, and problem-solving abilities, making him a unique candidate poised to elevate any company.

Overview

6
6
years of professional experience

Work History

IT SPECIALIST, POS INTEGRATION

Restaurant365
Austin, TX
04.2022 - 01.2024
  • Achieved 95% client satisfaction by leading communication and troubleshooting efforts.
  • Increased sales data accuracy by 20% through streamlined integration, scheduling appointments, and deploying CTUIT software for major R365 clients.
  • Maintained a 98% resolution rate while efficiently handling 200+ monthly tickets, even in emergency situations.
  • Streamlined workflow and improved cross-functional collaboration by proficiently utilizing R365 application tools such as Salesforce, Sage Intact, Atlassian Suite (Confluence and Jira), and Workato.
  • Reduced project delivery time by 15% through the application of Agile project management methodologies.
  • Managed CTUIT Software through a pipeline database.
  • Administered leadership skills to maximize company productivity.

INFORMATION SYSTEMS SPECIALIST

Iwalk
Los Angeles, CA
02.2019 - 03.2021
  • Led object-oriented design and programming for the Linux- based customer billing system, increasing system efficiency by 20%.
  • Formulated and executed thorough testing strategies and user documentation, resulting in a 15% reduction in troubleshooting time and an improved overall user experience.
  • Resolved hardware issues, maintaining a 99 % hardware uptime and minimizing disruptions.
  • Orchestrated data backups and swift disaster recovery operations, ensure minimal data loss and downtime during critical incidents.
  • Leveraged strong organizational skills to prioritize tasks, resulting in a 25% improvement in service delivery efficiency.

IT Application Management Specialist

Clip Board Health, LAUSD
Anaheim, CA
01.2018 - 02.2019
  • Optimized LAUSD Staff Files: Streamlined database management, reducing retrieval times by 30% and ensuring data security compliance.
  • Rapid System Recovery: Led efficient data IT support during downtimes, maintaining a 99.9% system uptime for enhanced efficiency.
  • Enhanced Data Security: Implemented encryption and access controls, reducing data breaches by 50% and strengthening cybersecurity.

Education

DevOps/ Cloud/ Cybersecurity

Landmark Technologies - Diploma
Remote
01-2023

Bachelor of Science - Computer Information Systems

California State Polytechnic University, Pomona
Pomona, CA
05-2021

Skills

  • Debugging
  • Technical Issue Analysis
  • Application Support
  • Technical Reporting
  • IT support
  • Critical thinking
  • Time management
  • Effective communication
  • Adaptability
  • Attention to detail
  • Customer service
  • Ticket diagnosis and resolution
  • Leadership
  • Teamwork
  • Problem-Solving
  • Troubleshooting
  • Professional development
  • ADDITIONAL TECH SKILLS: AWS, Java,C, Python, CSS, HTML5, Azure, Linux, Bashshell scripting, Microsoft (office, sharepoint), SQL, PHP, Redux, MongoDB, Kubernetes, Tomcat, Terraform, Ansible, Jira, Salesforce, SSO, Atlassian suite, Avast Confluence and Jira,JAMF Workato, Nexus, Tomcat, DevOps, Freshdesk, TCPIP, DHCP, VLAN, VPN, OSI Model, Slack, CodePipeline, Maven, Security

Timeline

IT SPECIALIST, POS INTEGRATION

Restaurant365
04.2022 - 01.2024

INFORMATION SYSTEMS SPECIALIST

Iwalk
02.2019 - 03.2021

IT Application Management Specialist

Clip Board Health, LAUSD
01.2018 - 02.2019

DevOps/ Cloud/ Cybersecurity

Landmark Technologies - Diploma

Bachelor of Science - Computer Information Systems

California State Polytechnic University, Pomona
Phil Afuwape