Phillip Alvarado
Hamilton,OH
Summary
Accomplished Maintenance Technician III with a proven track record at Charter Spectrum and Time Warner Cable, excelling in preventive maintenance and troubleshooting. Demonstrated leadership through the LEAD program, enhancing team productivity and customer satisfaction. Skilled in effective communication and mentorship, adept at quickly resolving technical issues to reduce downtime and improve network efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Maintenance Technician III
Charter Spectrum
02.2016 - Current
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance to network.
- Followed work orders and specifications for network and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues within the network.
- Have currently been in this role for 9 years.
Field Technician III
Time Warner Cable
06.2009 - Current
- Identified potential problems and prevented equipment failure through performing troubleshooting within customer homes.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Enhanced customer satisfaction by providing efficient and timely technical support for various customer issues.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Worked with the FST group eventually learning to lead a team and communicate tasks resolving customer issues over the phone.
- Was in this role for 7 years before progressing to maintenance.
Education
High School Diploma -
Hamilton High School
Hamilton05-2002
Skills
- Preventive Maintenance
- Troubleshooting skills
- Effective Communication
- Mentorship
- Leadership Skills learned through the LEAD program
Certification
Certificate of Training and Professional Development for successful completion of Field Operations LEAD Program.
Timeline
Maintenance Technician III
Charter Spectrum
02.2016 - Current
Field Technician III
Time Warner Cable
06.2009 - Current
High School Diploma -
Hamilton High School
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