Phil Anderson

Captain / General Manager

Trader Joe's

Downers Grove, IL

02.2003 - Current

Leadership and Team Development: Directed and motivated teams of 100+ or more crew members, fostering a collaborative and customer-focused work environment..
Operational Management: Oversaw daily store operations, including inventory management, staffing, scheduling, and financial performance, ensuring consistently high standards of efficiency.
Sales Growth: Implemented strategic initiatives that increased sales and customer satisfaction, contributing to the store’s consistent year-over-year growth.
Cultivated a culture of exceptional customer service in training teams to deliver personalized and memorable shopping experiences.
Talent Development: Recruited, trained, and mentored team members, resulting in high employee retention and internal promotions. In my time as Captain I've promoted over 75 crew members to leadership
Inventory Control: Ensured optimal stock levels by managing inventory turnover, reducing shrinkage, and accurately forecasting product needs. Increasing double digit comp sales and profits at every store I lead.
Financial Accountability: Managed annual budgets, controlled costs, and monitored profit and loss statements to achieve financial targets.
Community Engagement: Strengthened store reputation by organizing local community outreach programs and partnerships, aligning with Trader Joe’s values.
Change Management: Successfully implemented corporate directives, including new product rollouts and policy updates, while minimizing disruption to operations.
Safety & Compliance: Maintained strict adherence to health, safety, and compliance standards, achieving consistent high scores in store audits.
Problem-Solving Expertise: Proactively addressed challenges, such as resolving team conflicts, customer dissatisfaction, and handling inventory discrepancies, ensuring smooth operations under pressure