Phil Beardsley
Waterford
Summary
Team Lead who consistently meets and exceeds target goals. Reliable team player and strong communicator. Dedicated and well-versed in satisfying customers with exceptional service and support. Accurate and efficient in delegating assigned tasks and maintaining associate engagement. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Prepared to bring nine years experience to dynamic new position. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
12
12
years of professional experience
Work History
Overnight Team Lead
Walmart
02.2024 - Current
- Conducted regular performance evaluations for overnight staff, offering constructive feedback and setting clear expectations for growth.
- Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
- Fostered a positive work atmosphere, motivating team members to achieve their highest potential performance levels.
- Increased overnight productivity by implementing efficient task delegation and team management strategies.
Team Lead Stocking 1
Walmart
01.2022 - 02.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Team Lead Hardlines
Walmart
10.2020 - 01.2022
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Support Manager
Walmart
07.2019 - 10.2020
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
Department Manager
Walmart
07.2015 - 07.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Electronics/Wireless Sales Associate
Walmart
04.2013 - 07.2015
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
Cashier
Walmart
10.2012 - 04.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate of Applied Science -
ITT Technical Institute
Webster, Texas04.2010
Skills
- Goals and Performance
- Relationship building and management
- Merchandising and display
- Policies and procedures
- Inventory management
- Business development and planning
- Customer Service
- Power Lifting Equipment
- Strategies and goals
- Order management
- Forklift Trained
- Products and services
- Team motivation
- Dependable and Responsible
Timeline
Overnight Team Lead
Walmart
02.2024 - Current
Team Lead Stocking 1
Walmart
01.2022 - 02.2024
Team Lead Hardlines
Walmart
10.2020 - 01.2022
Support Manager
Walmart
07.2019 - 10.2020
Department Manager
Walmart
07.2015 - 07.2019
Electronics/Wireless Sales Associate
Walmart
04.2013 - 07.2015
Cashier
Walmart
10.2012 - 04.2013
Associate of Applied Science -
ITT Technical Institute
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