Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phil Bounds II

Menard

Summary

Results-driven operational professional with strong history of optimizing business processes and leading diverse teams. Adept at implementing strategic improvements and fostering culture of continuous development. Known for reliability, adaptability, and keen focus on delivering tangible results through effective collaboration and leadership.


I have preached to my teams and leaders throughout the years on the importance of one's integrity, and wanted to share one of my all-time favorite quotes that resonates deeply with me, to help give you some insight on what is truly important to me, in all aspects of life.


"Somebody once said that in looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if you don't have the first, the other two will kill you."

~Warren Buffett

Overview

24
24
years of professional experience

Work History

Chief Operating Officer

TNT Services Co.
08.2023 - Current
  • Oversee day-to-day operations to keep organization running smoothly while meeting business goals.
  • Mentor team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
  • Oversee day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
  • Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
  • Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
  • Drove revenue growth with the successful launch of new products and services to meet customer needs.
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
  • Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
  • Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
  • Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
  • Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
  • Spearheaded corporate social responsibility (CSR) programs, enhancing community relations and building positive corporate image.
  • Increased operational transparency, introducing advanced reporting systems that provided real-time insights into performance metrics.
  • Developed innovative sales and marketing strategies to facilitate business expansion.

Operations Manager

TNT Services Co.
08.2022 - 08.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Account Manager

Stuart Dean Company
01.2019 - 08.2022
  • Maintained and increased revenue on existing national accounts through identifying needs, and building rapport with local and corporate teams
  • Increased revenue on all existing accounts, and acquiring new accounts, by building an extensive vendor network, partnering with other vendors in the industry to help meet all of our existing customer's needs
  • Educated clients on new products/services, and updated account information to maintain high standards of client service
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
  • Addressed problems with accounting, billing and services to maintain and enhance client satisfaction
  • Contributed to annual revenue goals by selling new services and developing new accounts.

Operations Manager

Stuart Dean Company
10.2013 - 01.2019
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
  • Investigated and resolved departmental non-conformances
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
  • Reviewed shift reports to understand current numbers and trends
  • Partnered with vendors and suppliers to effectively manage and budget
  • Identified and resolved unauthorized, misuse of ineffective practices
  • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
  • Tracked employee work attendance and assessed repeat problems quickly to prevent long-term habits
  • Interacted with staff and customers to assess problems and nurture relationships.

Field Operations Manager

HN Management Services
06.2001 - 10.2013
  • Performed daily site inspections, managed teams on various sites, and acted as liaison between crews, division management, and customers
  • Reduced duplicate work and budget issues by organizing processes for division between technology/communication and purchasing
  • Met with senior management to determine needs and develop cost savings measures and best practices
  • Managed operations budget and launched monthly communications processes to enable best practices implementation
  • Created, spearheaded and supervised employee recognition programs
  • Oversaw work of 80-100 personnel, with direct reports to senior management and ownership
  • Monitored team performance to assess areas of requirements and areas in need of improvement
  • Maintained cleanliness and organization of jobsite workspace, working closely with employees to systemize tasks
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans
  • Reported issues to higher management with great detail, resulting in changes to SOP, improving daily operations overall
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Business Administration and Management - BBA -

Oklahoma Christian University
Edmond, OK
05-1997

Skills

  • Operations management
  • Executive leadership
  • Business Development
  • Leadership and people development
  • Cross-functional teamwork
  • Process improvement
  • Performance management
  • Long-range goal setting
  • Recruitment and retention

Timeline

Chief Operating Officer

TNT Services Co.
08.2023 - Current

Operations Manager

TNT Services Co.
08.2022 - 08.2023

Account Manager

Stuart Dean Company
01.2019 - 08.2022

Operations Manager

Stuart Dean Company
10.2013 - 01.2019

Field Operations Manager

HN Management Services
06.2001 - 10.2013

Business Administration and Management - BBA -

Oklahoma Christian University

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