Phillip Bourque

Seasoned IT Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than 25 years toward handling complex hardware and software installations. Lends experienced knack for IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation, and technical considerations.

IT professional with proven background in leading complex IT projects. Expertise in integrating new technologies and optimizing project workflows. Highly focused on team collaboration and achieving project goals, known for adaptability and reliability. Skilled in project management methodologies and stakeholder communication.

• Researched, Recommended, and led the moves to Printer Logic, Lumension (Non-Wintel Patching), Salt Stack (Non-Wintel Configuration Management) that saved costs and man hours of labor-intensive work.
• Printer Logic software implementation led to the installation of a new Network Printer Management Software to increase the management and efficiency of all enterprise network printers at CDC.
• Reduced CDC's printer servers from 50 to one Printer Logic Application server which also saves on bandwidth since the printing goes directly from the customer device to the printer and not back to centralized print servers.
• Improves success of projects by having team members reach out to other branches for testing and feedback to ensure success of projects.
• Migrated and modernized our Enterprise Container Platform as a Service from an AWS IaaS environment to an Azure PaaS environment to reduce cloud and technical debt.
• Structured the Application Hosting Services Security team.
• Lead the charge and largely part of the reason for the Windows 2008 Retirement success.
• Provided oversite and direction on the Branch's GAO remediation activities within the timelines provided.
• Developed an overall understanding of each team's role in the branch.
• The ‘go to' person when it comes to technical questions.
• Spearheading the branch's effort to develop a process of evaluating customer's needs related to putting the customer's applications in the cloud environment.
• Managing the AHS budget.
• Spearheaded the role of AHB/ISB in the development of the Cloud infrastructure.
• Was heavily involved in the consolidation of AHB into the OCIO/DSO/ISB.
• During the renewal of the AHB/NTT Data contract development was heavily involved to make sure everything was covered, and that the Government was not overcharged.
• Maintains a cross functional role with all teams within OCIO as well as the customer base.
• Created the AHB Service catalog and the Service Levels when AHB need to start the charge back system.
• Set the example of always hearing other people's thoughts and ideas.
• Developed a work environment for my team and the whole branch to give others the freedom to embrace changes that improve our support.
• Allow team members to be creative/innovative in resolving situations.
• Ensures team morale is high by rewarding members with awards or positive reinforcement.
• Leadership roles at CDC.
• Acting Cloud Services Branch Chief for - 120 days.
• Cloud Shared Services Lead as part of the Cloud Services Team.
• DCMSM Federal Lead.

• Branch Technical Leadership through transition, 03/2023
• CDC OCOO OCIO Leader of the Quarter, 03/2022
• Data Center Migration, 03/2023
• Printer Logic Project Team - Electronic Stewardship Award, 03/2017
• OCOO OCIO Award for GAO remediation team, 03/2019
• CDC National Center for Emerging and Zoonotic Infectious Diseases - USA eMedical Team - Center's award for Excellence in Partnership, 03/2019
• Leading and striving for an improved work environment within AHB/ISB at CDC
• Understanding the individual strengths of team members and encourages staff to cross-train in other areas of expertise to gain more knowledge and experience.
• Improves service by listening to team input and acting on suggestions that would positively improve standards for providing service.
• Proactive in searching out ways to improve the CDC initiatives to ensure CDC customer's needs are not only met but exceeded.
• Motivates team members to provide the best service possible and works alongside team members to ensure service is provided in a timely manner.
• Effectively delegates tasks to other team members with clear responsibilities and expectations.
• Updated the monthly VRM process to be more efficient for engineers and utilized Operation support team.
• Volunteered to be a member of Team Responsive and the MOC/SOC Red cell in the consolidation of OCIO. Participating in Team Lead workshops to come together to work with peers to develop ideas.
• Deployed to New Orleans in 2005 as a response unit for CDC to support after Hurricane Katrina.
• Rebranding of not only AHB but also NTB to form one ISB.
• Continuously looking for ways to modernize the branch.
• Improves success of projects by having team members reach out to other branches for testing and feedback to ensure success of projects.
• Service Center to ServiceNow implementation.
• Patching expansion to Jenkins and BigFix.
• Changed contract teams in AHS from team bound to functional bound roles for better overall support.
• Taking the lead on cloud efforts before Cloud was really a vision at CDC.
• Taking on the Supervisory role of the Branch Chiefs when they are on leave.

Available upon request