Philip Dennison
Johnson City,TN
Summary
Personable and dedicated Customer Service Representative with extensive experience in automotive industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Asst Manager
GPC NAPA Autoparts
416 W Market St
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Customer Service Representative
The Parts House
Cocoa, FL
02.2019 - Current
- Operated point of sales and parts lookup computer systems.
Parts Specialist
BENNETT AUTO SUPPLY
Cocoa, FL
01.2008 - 02.2019
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
Parts Specialist
The Parts Depot
Sarasota, FL
09.2006 - 11.2007
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
Automotive Technician
Sarasota Toyota
Sarasota, FL
04.2005 - 09.2007
- Performed customer work and warranty repairs in compliance with manufacturer standards.
Education
GED -
Merritt Island High School
Merritt Island, FLHeavy Truck And Bus Mechanics
William T. McFatter Technical College
Fort Lauderdale, FLSkills
- Sales expertise
- In-store support
- Senior leadership support
- Customer relations
- Customer service
- Warehouse operations
- Strong work ethic
- Money handling
- Data entry
- Relationship building
- Team leadership
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
Certification
Steering and suspension
Heating and Air Conditioning
Manual Transmission and Drivetrain
Brakes
Engine Performance
Engine Repair
Automotive Parts Specialist
Parts Depot Certified Parts Specialist
Education and Training
other,other
Experience
["Automotive Service Technicians and Mechanics"],["Parts Salespersons"],["Parts Salespersons"],["Customer Service Representatives"]
Languages
English
Full Professional
Timeline
Asst Manager
GPC NAPA Autoparts
07.2021 - Current
Customer Service Representative
The Parts House
02.2019 - Current
Parts Specialist
BENNETT AUTO SUPPLY
01.2008 - 02.2019
Parts Specialist
The Parts Depot
09.2006 - 11.2007
Automotive Technician
Sarasota Toyota
04.2005 - 09.2007
Heavy Truck And Bus Mechanics
William T. McFatter Technical College
GED -
Merritt Island High School
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