Phil Gonzalez
Denver,CO
Summary
Motivated operator with outstanding social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
4 Wall Manager / AOR - Bar Operations
Alamo Drafthouse Cinema Sloan's Lake
03.2016 - Current
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Consulted with managers to organize special events and promotions.
- Improved customer service rankings by resolving issues quickly and accurately.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
-
- Closed out cash register and prepared cash report at close of business.
- Maximized customer service by hiring and training staff, overseeing bar operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Education
Associate of Applied Science - Automotive Technology
Lincoln College of Technology - Denver
Denver, CO2013
Skills
- Counting Money
- Customer Service Best Practices
- High-Volume Environments
- Supply Ordering and Management
- Aloha POS
- Disciplinary Action
- Guest Interaction
- Hospitality and Accommodation
- Menu Pricing and Writing
- Staff Scheduling
- Food and Beverage Management
- Calm and Pleasant Demeanor
Timeline
4 Wall Manager / AOR - Bar Operations
Alamo Drafthouse Cinema Sloan's Lake
03.2016 - Current
Associate of Applied Science - Automotive Technology
Lincoln College of Technology - Denver
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