Phil Ingari
Jefferson,NC
Summary
Results driven fraud operations leader, experienced in managing high volume teams, resolving complex cases, and improving fraud mitigation processes. Skilled in developing talent, enhancing communication, and identifying emerging fraud trends to strengthen protection and compliance.
Overview
9
9
years of professional experience
Work History
Fraud and Risk Lead Supervisor
FanDuel
07.2024 - Current
- Lead, mentor, and develop Fraud Support Associates through regular coaching, IDP's, and performance reviews.
- Analyze and resolve high priority fraud cases, escalations, and chargebacks using advanced fraud detection tools.
- Assisted Fraud Manager in achieving long term company objectives with timely execution of key projects.
- Lead team trainings, support onboarding of new hires, and assist with candidate interviews to ensure strong team readiness and alignment.
- Monitor and maintain team KPIs including productivity, adherence, handle times, and quality scores.
- Collaborate with Fraud Prevention, Payments, and other partner teams to resolve challenging cases and ensure consistency based on SOP.
Fraud Senior Associate
FanDuel
03.2024 - 07.2024
- Conducted thorough investigations into fraudulent activities, identifying trends and patterns to mitigate risks.
- Managed upwards by consistently assisting with delegated tasks/projects from Supervisor while also assisting Fraud Associates with daily questions.
- Developed and delivered training materials for new associates, fostering a knowledgeable and skilled team environment.
- Partnered with cross-department teams (CXR/RG, AML, Social) to resolve high‑priority cases and ensure timely, accurate outcomes.
Assistant Stage Manager
Universal Orlando Resort
08.2016 - 12.2020
- Managed daily operations of a high‑volume entertainment venue supporting 100+ employees.
- Led and supported 1–2 front‑line hourly managers to drive team performance and guest experience.
- Delivered quarterly performance feedback and coaching to operations coordinators.
- Ensured compliance with company policies and resolved employee relations matters.
- Maintained safety, service, and operational standards across the venue.
- Led TSAT initiative and delivered on department goals from team feedback.
Education
Associate of Arts - Marketing
Seminole State College Of Florida
Sanford, FL07.2013
Bachelor of Arts - Hospitality Administration And Management
University Of Central Florida
Orlando, FL07.2023
Skills
- Team Leadership & Coaching
- Operations Management
- Quality Assurance & Compliance
- Training, Onboarding & Interview Support
- Employee development
- Guest Service
- Microsoft Office
- Financial planning
Timeline
Fraud and Risk Lead Supervisor
FanDuel
07.2024 - Current
Fraud Senior Associate
FanDuel
03.2024 - 07.2024
Assistant Stage Manager
Universal Orlando Resort
08.2016 - 12.2020
Associate of Arts - Marketing
Seminole State College Of Florida
Bachelor of Arts - Hospitality Administration And Management
University Of Central Florida