PHIL KNOTT

Launched and led a U.S.-based digital sales and retention pilot to evaluate the insourcing of operations previously supported offshore.

• Exceeded business-case targets, successfully converting the pilot into an official, scalable operating channel.

• Outperformed external partner sites by up to 900% in Fixed Wireless, Postpaid Voice, and Fiber close rates while leading the channel in customer experience and resolution performance.

• Built the channel operating model, performance scorecards, coaching routines, and accountability systems to accelerate revenue, retention, and service outcomes.

• Partner with senior leaders and cross-functional teams to evaluate channel economics, remove operational barriers, and shape domestic expansion strategy.

• Directed performance across 130 authorized retail locations, 5 markets, and 32 DMAs, increasing fixed wireless activations 49% and fiber sales 20% year over year.

• Guided independent owner-operators to align business strategies with AT&T priorities, translating corporate initiatives into measurable partner revenue opportunities.

• Cultivated executive-level relationships with business owners and field leaders, leveraging performance insights and financial impact to foster accountability without direct authority.

• Directed channel execution across sales, training, and MDU expansion while integrating Salesforce and outbound healthcare prospecting.

• Built executive-level relationships with business owners and field leaders, using performance insights, financial impact, and strategic influence to drive accountability without direct authority.

• Directed program and project managers across indirect retail and company owned operations, translating enterprise strategy into scalable field execution.

• Established executive reporting and operating cadences, facilitating faster decision-making across geographically dispersed teams.

• Increased Salesforce adoption from 20% to 65% through change management, performance visibility, and field accountability.

• Expanded national retail partnerships, enhancing market presence and engagement at DMA levels.

• Directed acquisition strategy across exclusive and non-exclusive MDU properties, accelerating fiber and wireless penetration while generating $2M+ in ROI.

• Built strategic relationships with developers, property owners, and property managers to expand access and increase resident adoption.

• Led sales, construction, marketing, and operations through property launch readiness and market-penetration execution.

• Used market intelligence and property-level performance to prioritize investment and optimize growth across the MDU portfolio.

• Directed B2B2C acquisition strategy with major corporations and healthcare systems, converting employer-sponsored wireless benefits into scalable customer growth.

• Generated 27,000 annual FirstNet subscribers by strengthening field partnerships, opportunity management, and acquisition execution.

• Built strategic relationships with enterprise and healthcare partners to expand employee engagement, strengthen discount-program adoption, and increase postpaid voice penetration.

• Led 15 acquisition specialists supporting 462 retail locations, generating more than 500 incremental subs monthly.

• Completed routine maintenance and repair.
• Earned acknowledgment from management for consistently providing excellent customer service.
• Operated a variety of machinery and tools safely and efficiently.

• Directed a 96-employee, 14-location retail portfolio, delivering 300+ monthly fiber subscribers and 25,000 annual postpaid wireless net additions.

• Held end-to-end accountability for sales, customer experience, talent, and operating performance, aligning leaders to achieve disciplined execution and drive sustainable growth.

• Led teams through significant market and operating-model transformation while sustaining customer focus, workforce engagement, and performance accountability.

• Led teams through market and operating-model transformation while maintaining customer focus, workforce engagement, and ensuring performance accountability.